Scheduler Sr-PACE

Loma Linda University Health; Redlands (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Loma Linda University Health in Redlands, CA seeks a Scheduler Sr-PACE to support scheduling staff, provide training, and manage workflow. This role is the primary contact for scheduling issues and escalations, ensuring CMS and PACE guideline compliance through audits and process improvements.

The position involves generating scheduling metric reports, onboarding new staff, and coordinating across departments. Strong English communication is required; Spanish preferred.

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• Minimum two years in customer service or administrative office experience, healthcare preferred.
• Knowledge of CMS and PACE guidelines; strong English communication; bilingual Spanish preferred.

Responsibilities

• Support scheduling staff, including training and workflow management.
• Serve as primary contact for scheduling-related issues and escalations.
• Monitor scheduling efficiency and implement process improvements with the department manager.
• Generate reports on scheduling metrics and assist with onboarding of new staff.
• Coordinate with departments and schedule team-wide meetings; provide admin support as needed.

Skills

CMS/PACE guidelines

English communications

Spanish (preferred)

Customer service

Multitasking

Education

High School Diploma or GED

Associate's degree preferred

Tools

MS Word

Excel

Outlook

PowerPoint

Job description

Job Summary:

Job Summary: The Scheduler Sr-PACE supports the scheduling staff, including training and workflow management and serves as the primary point of contact for scheduling-related issues and escalations. Ensures compliance with CMS and PACE program guidelines through internal workflow audits; monitors scheduling efficiency and implements process improvements in collaboration with the department manager. Generate reports related to scheduling metrics. Assists with onboarding and training of new scheduling staff. Collaborates with various departments and schedules team and department wide meetings. May provide administrative support for PACE center. Performs other duties as needed.

Education and Experience:

Education and Experience: High School Diploma or GED required. Associate's degree preferred. Minimum two years experience in customer service or administrative office experience, preferably in medical or healthcare environment working with elderly adults.

Knowledge and Skills:

Knowledge and Skills: Familiar with CMS and PACE programming and guidelines. Read, write legibly, and speak in English (and Spanish preferred) with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office and patient care equipment required for the position; perform required patient care activities related to the position. Relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications:

Licensures and Certifications: Basic Life Support (BLS) certification from the American Heart Association required.