Senior Overnight Front Desk & Guest Services Manager

Highgate Hotels L.P.; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Highgate Hotels in New York seeks a Senior Overnight Front Office Manager to lead Guest Services, Concierge and Transportation, ensuring attentive, efficient service for all guests and optimizing room revenue.

You will coach staff, manage scheduling, monitor performance, and collaborate with other departments to maintain Highgate standards and create a welcoming, consistent guest experience.

Qualifications

• Minimum 5 years in hotel/front office or related field.
• Supervisory or lead experience required.
• Strong communication and customer service skills.

Responsibilities

• Oversee Guest Services, Concierge and Transportation operations.
• Coach and discipline staff per SOPs.
• Maintain high guest satisfaction and maximize occupancy.
• Prepare staff schedules and payroll data.
• Collaborate with Accounting on financials.

Skills

Customer Service

Supervisory Experience

Front Desk Operations

Microsoft Office

Job description

Highgate Hotels in New York seeks a Senior Overnight Front Office Manager to lead Guest Services, Concierge and Transportation, ensuring attentive, efficient service for all guests and optimizing room revenue.

You will coach staff, manage scheduling, monitor performance, and collaborate with other departments to maintain Highgate standards and create a welcoming, consistent guest experience.