Senior Outbound PM, Data Fabric & AI Platform

ServiceNow; Santa Clara (CA); On-site; USD 191,000 - 334,000; Full time

Benefits offered by this job

Health plans

401(k) plan with company match

ESPP

Flexible time away plan

Family leave programs

Job summary

ServiceNow in Santa Clara, CA is seeking a Senior Staff Outbound Product Manager to lead the outbound strategy for Workflow Data Fabric and RaptorDB Professional, turning complex data platform capabilities into clear customer value and differentiated market narratives.

This role partners with product, engineering, sales, solution consulting, and product marketing to shape launches, enable field teams, and drive adoption.

Qualifications

• 10+ years of enterprise software product management or outbound product management experience.
• Experience with customer-facing launches, positioning, field enablement, and sales plays.
• Strong ability to translate complex data platform concepts into clear customer value and market narratives.
• Exceptional communication and storytelling skills for technical and business audiences.
• Proven ability to influence cross-functional teams across product, engineering, marketing, sales, and solution consulting.

Responsibilities

• Own the outbound product strategy for Workflow Data Fabric and RaptorDB Professional, translating data platform capabilities into customer value and market narratives.
• Define core messaging, use cases, personas, differentiation, and customer proof points for technical and executive audiences.
• Partner with inbound PMs, engineering, marketing, sales, and customer-facing teams to shape launches, field readiness, and growth plans.
• Serve as a product evangelist in customer briefings, executive conversations, analyst sessions, webinars, and strategic deals.
• Turn field feedback and adoption signals into actionable roadmap and GTM recommendations.
• Own outbound deliverables including sales playbooks, launch campaigns, and customer storytelling.
• Establish and track success metrics for outbound initiatives.

Skills

Outbound PM

Cross-functional leadership

Storytelling

Customer-facing launches

Sales enablement

Communication

Job description

ServiceNow in Santa Clara, CA is seeking a Senior Staff Outbound Product Manager to lead the outbound strategy for Workflow Data Fabric and RaptorDB Professional, turning complex data platform capabilities into clear customer value and differentiated market narratives.

This role partners with product, engineering, sales, solution consulting, and product marketing to shape launches, enable field teams, and drive adoption.