Senior OTC Operations Leader – Equity & Flexible PTO

ZipHQ, Inc.; Northern (KY); Hybrid; USD 145,000 - 210,000; Full time

Benefits offered by this job

Start-up equity

100% health, vision & dental coverage

Flexible PTO

ClassPass membership

Monthly commuter benefit

Team building events & happy hours

Home office stipend

Phone/internet reimbursement

Paid parental leave

Fertility stipend

401k plan

Unlimited AI token usage

Job summary

Zip is seeking a Senior Order to Cash Operations Manager to own and scale end-to-end OTC for recurring subscriptions and consumption models. You will lead cross-functional initiatives and partner with Finance, Sales, Deal Desk, Product, and Engineering to drive operational transformation and optimize cash flow.

The role is hands-on with responsibility for automation, AI workflows, system implementations, month-end close, and ensuring readiness of billing systems before launches.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or a related field.
• 8+ years of experience in billing, accounts receivable, revenue accounting, or order-to-cash, including time at a high-growth technology company.
• Experience managing hybrid revenue models (recurring subscription + consumption).
• Advanced proficiency in Excel/Google Sheets for reconciliation and data analysis.
• Familiarity with ASC 606 revenue recognition principles and application to billing.
• Experience building AI-driven workflows involving multiple data sources and system integration points.
• Strong collaboration and communication across cross-functional teams.
• Experience with NetSuite, Salesforce, and modern billing tooling.

Responsibilities

• Own the order to cash lifecycle end to end, from order creation through invoicing, collections, and cash application.
• Drive customer collections: oversee dunning processes, monitor AR aging, and conduct direct outreach to customers with past-due accounts, with Sales and Customer Success to resolve disputes.
• Lead new billing and revenue system implementations, driving accounting requirements and keeping cross-functional stakeholders aligned on scope and timing.
• Identify and deploy automation and AI-based workflows across invoicing and collections to reduce process cycle times.
• Collaborate with GTM, Deal Desk, and Product on new SKU launches and validate that billing and accounting systems are ready before the launch date.
• Manage the month-end close for bookings and billings, working with Deal Strategy and Operations teams for seamless handoff to Revenue Accounting.
• Partner with Engineering and Product to ensure usage data is captured and reported into our billing systems accurately.
• Proactively monitor and implement strategies to maintain strong collections and optimize cash flow.
• Serve as the primary point of contact for AR and billing external audit matters.
• Develop documentation, playbooks, and SOPs for the order-to-cash function.

Skills

Billing & AR

Revenue accounting

Order-to-Cash

Excel/Sheets

Snowflake

SQL

ASC 606

AI workflows

Cross-functional collaboration

NetSuite

Salesforce

Education

Bachelor's degree in Accounting, Finance, or related field

CPA is a plus

Tools

Snowflake

SQL

NetSuite

Salesforce

Job description

Zip is seeking a Senior Order to Cash Operations Manager to own and scale end-to-end OTC for recurring subscriptions and consumption models. You will lead cross-functional initiatives and partner with Finance, Sales, Deal Desk, Product, and Engineering to drive operational transformation and optimize cash flow.

The role is hands-on with responsibility for automation, AI workflows, system implementations, month-end close, and ensuring readiness of billing systems before launches.