Hybrid Order Management & Logistics Specialist

Alliance Laundry System LLC; Ripon (WI); Hybrid; USD 48,000 - 64,000; Full time

Job summary

Alliance Laundry Systems in Ripon, WI, is seeking an Order Management Specialist to ensure accurate and timely processing of equipment and parts orders within a fast-paced team. You will handle order entry, tracking, and documentation, coordinate freight, prepare quotes, and support international shipments while maintaining strong customer relationships.

Candidates should have a High School Diploma and 2–3 years of office or customer-facing experience; SAP and Zendesk experience preferred.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years in an office, operations or customer-facing environment.
• Experience with SAP and Zendesk preferred.

Responsibilities

• Assist customers by providing order details, pricing, availability and shipping information.
• Enter and process customer orders via email and online for timely processing.
• Track orders and revisions to ensure shipments align with products and dates.
• Prepare and review export documents including invoices, packing lists and certificates.
• Coordinate freight quotes and logistics for international shipments.

Skills

Communication

MS Office

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Tools

SAP

Zendesk

MS Excel

Job description

Alliance Laundry Systems in Ripon, WI, is seeking an Order Management Specialist to ensure accurate and timely processing of equipment and parts orders within a fast-paced team. You will handle order entry, tracking, and documentation, coordinate freight, prepare quotes, and support international shipments while maintaining strong customer relationships.

Candidates should have a High School Diploma and 2–3 years of office or customer-facing experience; SAP and Zendesk experience preferred.