Senior Order Management Lead — End-to-End Fulfillment

Samsung Electronics America; Plano (TX); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Student Loan Program

Wellness Incentives

Job summary

Samsung Electronics America, Inc. in Plano, Texas, is seeking a seasoned Order Management and Fulfillment lead to oversee end-to-end order processing for a portfolio of accounts.

You will ensure compliance with policies, manage entry through billing, resolve escalations, and drive KPI attainment. You will coordinate with internal teams and customers, lead order management staff, and optimize processes, data interfaces (EDI, SPACE) and system integrations to improve performance and customer

Qualifications

• Bachelor’s Degree required in related Business Field.
• 7+ years in Order Management/Operations.
• Experience with ERP systems, SAP preferred.
• EDI experience in order processing and transactions.
• Advanced MS Office skills (Outlook, Excel, Word, PowerPoint).
• Experience with AI tools such as Claude and Gemini preferred.

Responsibilities

• Manage complete lifecycle of order management for an assigned portfolio.
• Ensure orders comply with policies, programs, and master purchase agreements.
• Oversee entry through billing to ensure no errors interrupt order flow.
• Resolve order-related issues and escalations with internal/ external stakeholders.
• Lead Order Management staff (Indirect and/or FTE).
• Achieve KPIs and SLAs within portfolio.

Skills

ERP system management

Leadership

Communications

Analytical thinking

Time management

Problem solving

Attention to detail

Education

Bachelor’s Degree in Business

Tools

SAP

EDI

Microsoft Office

Outlook

Excel

Word

PowerPoint

Claude

Gemini

Job description

Samsung Electronics America, Inc. in Plano, Texas, is seeking a seasoned Order Management and Fulfillment lead to oversee end-to-end order processing for a portfolio of accounts.

You will ensure compliance with policies, manage entry through billing, resolve escalations, and drive KPI attainment. You will coordinate with internal teams and customers, lead order management staff, and optimize processes, data interfaces (EDI, SPACE) and system integrations to improve performance and customer