Senior Order Management Specialist (SAP & EDI)

Samsung Electronics America; Plano (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Samsung Electronics America, Inc. is seeking an Order Management Senior Specialist to maintain account portfolios with accurate order entry and processing in our ERP system.

You will collaborate with multiple departments to ensure compliant orders, timely processing, and alignment with Samsung policies while driving improvements across end-to-end order management. Ideal candidates will have 5–7 years of order management experience, SAP and EDI familiarity, and a BS degree, with strong Excel and

Qualifications

• Requires a Bachelor’s Degree in a related business field.
• 5–7 years of order management or related experience.
• Experience with SAP and EDI in order processing.
• Advanced MS Office (Excel/PowerPoint) skills.
• Strong written and verbal communication; ability to lead teams.

Responsibilities

• Ensure that orders are compliant with Samsung Electronics’ policies, programs, and master purchase agreements.
• Ensure that orders are received and submitted into our systems in accordance with our standard processes.
• Ensure that orders are managed through internal Samsung systems and departments so they can ship and invoice in compliance with both customer and Samsung requirements.
• Review and process valid order related price adjustment claims.
• Review and process sales returns in alignment with Samsung’s policies, agreements, and approve exceptions.
• Resolve sales return related discrepancies and support resolution for related chargebacks.
• Continually work with internal and external contacts to improve order related items including, processes, integrations, end to end performance, etc.
• Support new account launches with systems integrations, process optimizations, policy agreement, and application.
• Support training to explain end- to- end order fulfillment policies, processes, and systems including: hands-off and other functional areas.
• Ability to explain end-to-end order fulfillment policies, processes, and systems; including hand-offs and other functional areas’ R/R.
• Maintain Price Discrepancy Resolution, in relation to Order Management.
• Manage other cyclical processes including but not limited to credit/Debit Price Adjustments, Return Processing and Follow-up for Sales Error Returns, Maintaining Company and Department KPIs, Supporting Business Operations Team on Projects, and Addressing Order Management Escalations.
• Other duties as assigned.

Skills

Multi-tasking

Communication skills

Problem Solving

Leadership

Independent work

Education

Bachelor’s Degree in related Business Field

Tools

SAP

EDI

Job description

Samsung Electronics America, Inc. is seeking an Order Management Senior Specialist to maintain account portfolios with accurate order entry and processing in our ERP system.

You will collaborate with multiple departments to ensure compliant orders, timely processing, and alignment with Samsung policies while driving improvements across end-to-end order management. Ideal candidates will have 5–7 years of order management experience, SAP and EDI familiarity, and a BS degree, with strong Excel and