Director, D2C Fulfillment & Inventory Ops

Samsung; Plano (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Samsung Electronics America, Inc. seeks a seasoned Fulfillment Operations Lead to manage Samsung.com orders for the D2C channel from Plano, TX.

You will coordinate order management, shipments, and carrier activity across multiple fulfillment centers, ensuring on-time delivery and high customer satisfaction. You will develop SOPs for small parcel and large-item deliveries, oversee in-home installation and haul-away services, forecast capacity, and monitor inventory health across seven warehouses,

Qualifications

• Bachelor's degree required.
• 6+ years relevant experience in fulfillment or eCommerce business operations.
• Experience creating process flows, procedural documentation and business reporting to include KPI measurement.

Responsibilities

• Lead order fulfillment operations for Samsung.com D2C channel.
• Oversee daily fulfillment, order management, shipments and carrier coordination.
• Manage performance across 7 D2C fulfillment centers and 3PL partners.
• Develop SOPs for D2C order workflows including: Standard parcel delivery for smaller DA and monitor products.
• Large-item and white-glove delivery for TVs, refrigerators, washers, and major appliances.
• In-home installation and haul-away services for DA products sold through Samsung.com.
• Oversee Samsung.com order promise accuracy, working with IT and platform teams to ensure delivery date commitments align with actual fulfillment capabilities.
• Drive continuous improvement initiatives to reduce D2C fulfillment cycle times, minimize order errors, and improve customer delivery experience.
• Serve as the central inventory watchtower across all 7 Samsung D2C fulfillment warehouses for VD and DA product lines.
• Monitor, audit, and govern inventory positions across all fulfillment nodes - ensuring Category and SCM teams are maintaining accurate, healthy, and well-positioned inventory at all times.
• Proactively identify inventory risks, misalignments, and discrepancies across the 7-warehouse network - including stockouts, overstock, misallocated inventory, and fulfillment node imbalances.
• Drive cross-functional accountability - ensuring Category teams are making timely merchandising decisions and SCM teams are executing replenishment, transfers, and receipts accurately.
• Develop accurate carrier volume forecasts by analyzing Samsung.com order trends, site traffic patterns, promotional calendars, and historical shipment data to project how many orders will be tendered to each carrier per week.
• Develop peak season carrier capacity plans for high-volume periods, including the holiday season.

Skills

Fulfillment operations

eCommerce operations

Process documentation

KPI reporting

Education

Bachelor's degree

Job description

Samsung Electronics America, Inc. seeks a seasoned Fulfillment Operations Lead to manage Samsung.com orders for the D2C channel from Plano, TX.

You will coordinate order management, shipments, and carrier activity across multiple fulfillment centers, ensuring on-time delivery and high customer satisfaction. You will develop SOPs for small parcel and large-item deliveries, oversee in-home installation and haul-away services, forecast capacity, and monitor inventory health across seven warehouses,