Senior Fulfillment Performance & Optimization Lead

Samsung; Plano (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Samsung Electronics America, Inc. in Plano, TX seeks a Sr. Manager, eCommerce Fulfillment Performance and Optimization to own the economic model of fulfillment performance.

You will translate operational performance, carrier results, and customer feedback into quantified cost to drive allocation decisions. This analytical, modeling role focuses on cost-to-serve analysis, performance measurement, and cross-functional collaboration with Fulfillment Operations to optimize cost and service across

Qualifications

• Bachelor's degree required.
• 8+ years of analytical, operations, or commercial experience with exposure to physical operations or logistics.
• Demonstrated ownership of cost or service performance outcomes in an operational environment.
• Proven ability to build quantitative decision models and defend methodology.

Responsibilities

• Own the COPQ model and convert service outcomes, damages, returns, reschedules, and customer contacts into quantified cost by driver.
• Define measurement framework for delivery promise accuracy and fulfillment path performance with Data & Analytics.
• Own metric definitions and attribution across Fulfillment Operations.
• Quantify performance across fulfillment paths, carriers, markets, product categories, and service levels.
• Establish and maintain promise attainment against original customer commitments using standard definitions.
• Model cost-to-serve normalization across paths with differing cost structures and recommend allocation changes.

Skills

Quantitative decision modeling

Cost-to-serve analysis

Operational performance measurement

Cross-functional collaboration

Education

Bachelor's degree

Job description

Samsung Electronics America, Inc. in Plano, TX seeks a Sr. Manager, eCommerce Fulfillment Performance and Optimization to own the economic model of fulfillment performance.

You will translate operational performance, carrier results, and customer feedback into quantified cost to drive allocation decisions. This analytical, modeling role focuses on cost-to-serve analysis, performance measurement, and cross-functional collaboration with Fulfillment Operations to optimize cost and service across