Senior Order Management & Billing Specialist

Clarivate; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Order Management & Billing Advisor to join their global Finance team. This pivotal role involves managing the entire order management process, ensuring accurate billing, and collaborating with internal teams to deliver exceptional service to clients. The ideal candidate will possess a strong background in order management and billing, along with proficiency in relevant software systems such as Oracle EBS and Salesforce. Join a dynamic team committed to continuous improvement and global process alignment, where your contributions will directly impact customer satisfaction and operational efficiency.

Qualifications

• 2-3 years of experience in billing/invoicing or subscription management.
• Good knowledge of Order Management processes and business systems.

Responsibilities

• Manage end-to-end order management process including order entry and billing.
• Collaborate with sales, finance, and customer service for accurate processing.

Skills

Order Management

Billing

CRM Systems

Revenue Recognition

Customer Service

Education

University Degree

Finance/Accounting Experience

Tools

Oracle EBS

Salesforce

Zuora

NetSuite

MS Excel

Job description

We are seeking an Order Management & Billing Advisor to join our global Finance team. A successful candidate should have a background in order management, billing, or related processes, as well as experience working with relevant software systems. This individual will be responsible for managing the end-to-end order management process and ensuring accurate billing and revenue recognition. The Order Management & Billing Advisor will work closely with internal teams, including sales, finance, and customer service, to provide exceptional service to our clients.

About You

1. University level degree or equivalent required; experience in finance or accounting would be preferred.
2. 2-3 years of direct experience preferred with billing/invoicing or subscription management, with good knowledge of CRM sales systems and/or Order to Cash/Billing systems.
3. Good overall business knowledge.
4. Good knowledge of Order Management processes and business systems, including Oracle EBS, Salesforce, Zuora, & NetSuite, is preferable.

It would be good if you also had

• Proficiency in Oracle EBS, Salesforce, Zuora, NetSuite, and MS Excel is highly recommended.

What will you be doing in this role?

1. Manage the end-to-end order management process, including order entry, tracking, fulfillment, and billing.
2. Collaborate with internal teams, including sales, finance, and customer service, to ensure timely and accurate order processing.
3. Handle customer inquiries related to order status, billing, and payments.
4. Perform daily, weekly, and monthly reconciliations of sales orders, invoices, and payments.
5. Work closely with the sales team to ensure accurate pricing, discounts, and promotions are applied to customer orders.
6. Maintain and update customer data in Salesforce, Oracle, Zuora, and NetSuite.
7. Support the billing process, including generating invoices, resolving billing issues, and ensuring accurate revenue recognition.
8. Collaborate with global teams to ensure consistency in order management processes and procedures.
9. Continuously improve order management and billing processes, including identifying areas for improvement and implementing process enhancements.
10. Generate reports and analyze data to provide insights into order management and billing performance.

About the Team

Our Order Management Department is a diverse and dynamic team with members based across the globe. From the United States, mainly on the East Coast, to China, India, Japan, and Malaysia, we bring a wealth of knowledge and experience to the table. Under the guidance of our Global OMB Director, we work collaboratively as a tight-knit group, despite being spread across multiple time zones and regions. Our team is committed to achieving global process alignment and driving continuous improvement. By working together and leveraging our unique strengths, we strive to deliver exceptional results for our customers and stakeholders.

Working Hours:

Must be willing to work rotational quarterly early APAC shift hours and regular APAC hours.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.