Senior Oracle Simphony Production Support Lead

SkillNet Solutions, Inc.; Fremont (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

SkillNet Solutions, Inc. is seeking an Oracle Simphony Production Support Lead to own stability, performance, and continuous improvement of the Simphony POS environment in the Bay Area.

You will lead a team of analysts, manage incidents, and coordinate with Oracle Support across restaurant and retail operations. The role requires 7+ years in production/support with Oracle Simphony, strong SQL, ITIL experience, and leadership capabilities.

Qualifications

• Bachelor's degree or equivalent work experience in CS/IS or related field.
• Experience with Oracle Simphony (MICROS) in production support.
• Strong knowledge of Simphony architecture, EMC configuration, database, workstations, and back office reporting.
• Experience leading or mentoring a support team and ownership of incident/problem processes.
• Solid understanding of SQL and troubleshooting database issues.
• Familiarity with ITIL-based incident, problem, and change management.

Responsibilities

• Lead day-to-day production support operations for Oracle Simphony POS, ensuring high system availability across locations.
• Own incident management from triage through root cause analysis and resolution, meeting SLAs.
• Mentor a team of production support analysts and manage on-call rotations for 24/7 coverage.
• Act as liaison with Oracle Support and coordinate with Oracle on critical outages.
• Drive problem management to identify recurring issues and implement fixes.
• Coordinate patch management, version upgrades, and config changes across Simphony environments.
• Collaborate with infrastructure, network, and DBA teams to troubleshoot issues impacting POS operations.
• Maintain monitoring, alerting, and reporting to preempt issues.
• Document support procedures and runbooks to improve efficiency.
• Manage change control processes for production changes and proper testing.
• Provide status updates and post-mortems to stakeholders and leadership.
• Support integration points between Simphony and third‑party/enterprise systems.

Skills

Oracle Simphony

SQL

Incident Management

Leadership

On-call Rotation

Communication

Education

Bachelor's degree in CS/IS or related field

Job description

SkillNet Solutions, Inc. is seeking an Oracle Simphony Production Support Lead to own stability, performance, and continuous improvement of the Simphony POS environment in the Bay Area.

You will lead a team of analysts, manage incidents, and coordinate with Oracle Support across restaurant and retail operations. The role requires 7+ years in production/support with Oracle Simphony, strong SQL, ITIL experience, and leadership capabilities.