Remote POS Tech Support Specialist II — Simphony/Oracle

nabancard; United States; Remoto; USD 28.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) + match

Mental health support

Parental leave

Education assistance

Lifestyle spending account

Descrizione del lavoro

North is seeking a POS Technical Support Specialist II for a remote US-wide role. You will support clients using Oracle Simphony and other POS systems, configure hardware, and manage inventory while ensuring world-class service.

The ideal candidate has 3+ years in call center support of Oracle Simphony, 2+ years in technical customer service, and strong communication skills. A high school diploma is required, and familiarity with MS Office or Google Suite is preferred.

Competenze

• 3+ years experience in call center support of Oracle Simphony.
• 2+ years experience in technical customer service.
• High school diploma or equivalent.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Strong general knowledge of computers.
• Familiarity with Microsoft Office and/or Google Suite.

Mansioni

• Support clients operating Oracle Simphony and other POS systems for hardware, software or networking questions.
• Fulfill incoming new or replacement hardware orders and configure hardware.
• Route tickets and calls to the appropriate persons as needed.
• Perform point-of-sale data entry tasks and hardware swaps.
• Assist team members in tracking all inventory, including RMAs.

Conoscenze

Simphony POS

Call center support

Technical support

Customer service

Communication skills

Office suite

Formazione

High school diploma

Descrizione del lavoro

North is seeking a POS Technical Support Specialist II for a remote US-wide role. You will support clients using Oracle Simphony and other POS systems, configure hardware, and manage inventory while ensuring world-class service.

The ideal candidate has 3+ years in call center support of Oracle Simphony, 2+ years in technical customer service, and strong communication skills. A high school diploma is required, and familiarity with MS Office or Google Suite is preferred.