Senior Oracle MFCS & Retail IT Operations Lead

Aspire Systems, Inc.; United States; On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

Medical / Life Insurance

Paid holidays

FSA & HSA

401(k) plan and contributions

Reward & Recognition program

Job summary

Aspire Systems, Inc. is seeking a Retail Lead with 8+ years of IT experience and deep hands-on Oracle Retail MFCS expertise to lead L2/L3 production support for merchandising applications.

The role involves managing production incidents, ITSM processes, releases, data issues, and integrations while ensuring SLA compliance and operational stability. You will collaborate with business stakeholders, Oracle Support, vendors, and internal teams, and mentor the support staff to drive continuous

Qualifications

• 8+ years of IT experience with 5+ years in Oracle Retail applications support.
• Lead L2/L3 production support for Oracle Retail MFCS and related merchandising applications.
• Provide functional and technical support for Merchandising, Inventory, POs, Suppliers, Stock Ledger, and Retail Operations.
• Manage and resolve production incidents, service requests, and problem tickets within SLA targets.

Responsibilities

• Experience with ReIM, RPM, ReSA, Allocation, and RIB/RIHA.
• Drive Major Incident Management (MIM), RCA, and preventive action planning.
• Own and govern ITSM processes including Incident, Problem, Change, Release, and Service Request Management.
• Review, estimate, and coordinate Change Requests (CRs) and application enhancements.
• Monitor and troubleshoot batch jobs, integrations, interfaces, APIs, and data issues.
• Perform data analysis, reconciliation, and support activities using Oracle SQL and PL/SQL.
• Coordinate with business users, Oracle Support, and third-party vendors for issue resolution and service improvements.
• Lead deployment, release validation, and post-production support activities.
• Track support KPIs, SLA compliance, service metrics, and governance reporting.
• Mentor support team members and drive knowledge management and operational excellence initiatives.
• Identify automation and continuous improvement opportunities to enhance stability and efficiency.

Skills

Oracle MFCS

L2/L3 support

ITSM processes

Stakeholder mgmt

Mentoring

Automation opportunities

Incident management

Tools

ServiceNow

Job description

Aspire Systems, Inc. is seeking a Retail Lead with 8+ years of IT experience and deep hands-on Oracle Retail MFCS expertise to lead L2/L3 production support for merchandising applications.

The role involves managing production incidents, ITSM processes, releases, data issues, and integrations while ensuring SLA compliance and operational stability. You will collaborate with business stakeholders, Oracle Support, vendors, and internal teams, and mentor the support staff to drive continuous