US - L2/L3 Restaurant POS Support Engineer

dotSolved System Inc.; Pleasanton (CA); Remote; USD 55,000 - 96,000; Part time

Job summary

dotSolved System Inc. is seeking a US-based PO S Support Engineer (Contract) with strong Oracle Micros Simphony experience. The role is remote, contract-based, and requires hands-on POS configuration, hardware troubleshooting, and payment terminal integrations.

You will triage incidents, coordinate with third-party vendors, and communicate clearly to restaurant leadership. The ideal candidate has 4–7 years in POS/retail systems with at least 3+ years on Oracle Micros Simphony, and can

Qualifications

• 3+ years with Oracle Micros Simphony POS configuration and EMC administration.
• Troubleshoot MICROS Workstation hardware and peripherals.
• Experience with hospitality POS environments.
• Networking fundamentals for POS outages.
• POS payment terminal integrations; Adyen a plus
• Familiar with ITSM tools (ServiceNow, Jira).
• Read API logs to diagnose POS integrations.
• Coordinate with vendors for escalation.
• Explain technical issues clearly to non-technical leaders.

Responsibilities

• Respond to POS issues across Oracle Micros Simphony and related systems.
• Investigate and triage incidents; coordinate with vendors and internal teams.
• Support multi-location retail/F&B environments.
• Diagnose integration failures between POS, payment, tax, and loyalty services.
• Assist with hardware, network troubleshooting, and remote incident management.

Skills

Oracle Micros Simphony

MICROS Workstation

POS environments

Networking fundamentals

Payment terminals

Adyen

ITSM tools

API logs analysis

Vendor coordination

Written communication

International rollouts

Postman API testing

Simphony API

PCI compliance

Luxury hospitality

Remote collaboration

Ownership

Multitasking

Calm under pressure

Tools

ITSM tools

ServiceNow

Jira Service Management

Job description

US - L2/L3 Restaurant POS Support Engineer

Pleasanton, United States | Posted on 11/03/2026

dotSolved, headquartered in Silicon Valley USA, is a leading global provider of business process automation, modern application engineering, and cloud infrastructure services. dotSolved focuses on enabling digital transformations for small, medium, and large enterprises, in the following industries (but not limited to): High technology, Energy, Manufacturing, Financial Services, Media & Entertainment, Communications, Retail, Healthcare, and Education.

dotSolved drives digital transformations for enterprises by defining, automating, and optimizing complex business processes for the digital era and engineering modern, data & analytic driven, applications that deliver intended business value. With hundreds of successful implementations and experience in Big Data, ERP, and Supply Chain, dotSolved can guarantee the creation of measurable business value from project engagements leading to accelerated business growth and profitability for customers.

Job Description

Job Title: POSSupport Engineer

Engagement Type:Contract
Work Arrangement: Remote

Required Technical Skills / Experience

• * 3+ years hands-on experience with Oracle MicrosSimphony (POS configuration, workstation/terminal setup, menu/servicecharge configuration, EMC administration)
• * Experience troubleshootingMICROS Workstation hardware (e.g., Workstation 6/Workstation 8), includingthermal/performance issues, terminal reboots, peripheral (printer, cashdrawer, card reader) connectivity
• * Working knowledge ofrestaurant/hospitality POS environments — multi-location retail or F&Boperations preferred
• * Solid understanding ofnetworking fundamentals: firewall rules, port whitelisting, DNS,VPN/site-to-site connectivity, and troubleshooting network-dependent POSoutages
• * Experience supporting paymentterminal integrations (card-present transactions, EMV, payment gatewayconnectivity) — Adyen experience strongly preferred
• * Familiarity with incident triageand ticketing tools (e.g., ServiceNow, Jira Service Management, or similarITSM platforms)
• * Ability to read and interpretAPI/integration logs to diagnose failures between POS and downstreamsystems (payment, tax, loyalty, etc.)
• * Experience coordinating withthird-party vendors for issue escalation and resolution (not just internalticket routing)
• * Comfortable producing clear,non-technical written explanations of technical issues forrestaurant/field leadership

Nice-to-Have Skills

• * Exposure to internationalstore openings/go-lives — hardware staging, network cutover, localcompliance requirements
• * Basic scripting or API testingfamiliarity (Postman, REST API calls, reading JSON payloads) to supportintegration troubleshooting
• * Understanding of Simphony STSGen2 API architecture (Location API vs. Cloud API distinction)
• * Experience with PCI complianceconsiderations in a POS/payments environment
• * Prior experience supporting aluxury retail or hospitality brand with high service-quality expectations

Soft Skills

• * Strong written communication— able to translate technical root-cause findings into plain language fornon-technical restaurant managers and senior leadership
• * Vendor management instincts —comfortable pushing back on vendors, tracking SLAs, and escalatingprofessionally when deadlines slip
• * Ability to work independentlyacross time zones with minimal day-to-day supervision, while proactivelyflagging blockers
• * Strong incident ownership — seesissues through to resolution rather than passing them off
• * Comfortable operating in aafat-paced, multi-project environment (concurrent tickets across hardware,integrations, and compliance workstreams)
• * Professional composure whendealing with frustrated restaurant staff or store leadership during liveincidents

Suggested Experience Level

Given the blended L2/L3 scope,target a candidate profile of:

• * 4–7 years total inPOS/retail systems support, with at least 3+ years specifically on OracleMicros Simphony
• * 2+ years of that experienceshould include L3-level responsibilities: root-cause analysis,integration/API troubleshooting, or direct vendor escalation ownership(not purely ticket-queue work)
• * Prior experience supportingmulti-location or multi-country deployments is a strong differentiatorgiven RH's international expansion plans