Senior Optician & Optical Shop Lead

U.S. Department of Veterans Affairs; Dallas (TX); On-site; USD 65,000 - 80,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Supervisory Health Tech (Optician) to lead the Optical Shop at the Dallas VA Medical Center. The role coordinates optical operations and serves as a liaison between eye clinic providers and prosthetics teams.

Responsibilities include supervising staff, managing workload, assisting customers with frame and lens choices, performing measurements and fittings, documenting services in CPRS, and ensuring accuracy and quality in every patient interaction.

Qualifications

• One year of specialized optical experience.
• Advanced proficiency in Microsoft Office and basic DOS-based software.
• Ability to review prescriptions for accuracy and compliance.
• Skill in lens measurement and verification for proper placement.
• Knowledge of frame selection, lens types, and patient needs.
• Current valid REAL ID required.

Responsibilities

• Greets customers and guides eyewear pricing and delivery timelines.
• Oversees Optician staff and daily operations.
• Assigns workload and monitors task completion.
• Assists customers with frame selection and upgrades.
• Performs eyewear measurements, fittings, and basic repairs.
• Documents services and patient interactions in CPRS.
• Manages customer communications and follow-up.

Skills

Customer service

Optician experience

Supervisory leadership

CPRS system

Lens measurement

Tools

DOS-based programs

Microsoft Office

Job description

The U.S. Department of Veterans Affairs seeks a Supervisory Health Tech (Optician) to lead the Optical Shop at the Dallas VA Medical Center. The role coordinates optical operations and serves as a liaison between eye clinic providers and prosthetics teams.

Responsibilities include supervising staff, managing workload, assisting customers with frame and lens choices, performing measurements and fittings, documenting services in CPRS, and ensuring accuracy and quality in every patient interaction.