Veterans Eyewear Specialist & Optician Services

U.S. Department of Veterans Affairs; Tyler (TX); Hybrid; USD 52,000 - 64,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks an experienced Health Tech (Opticians) to support VCS Optical Shops at the Tyler VA Medical Center.

The role coordinates optical operations and serves as a liaison between eye clinic providers and prosthetics teams to enhance veteran eyewear services. Responsibilities include customer service, eyewear fittings, CPRS documentation, order processing, and collaboration with clinics, labs, and vendors to resolve issues and ensure high-quality eyewear for

Qualifications

• Minimum of one year of experience working as an Optician.
• Ability to work independently while managing responsibilities.
• Identify prescription discrepancies and take corrective action.
• Proficiency with optical equipment and tools listed in the duties.

Responsibilities

• Greet customers and assist with frame selection, pricing, options, and delivery timelines.
• Maintain a professional environment and help patients make informed eyewear decisions.
• Perform eyewear fittings and obtain measurements with optical equipment.
• Document patient information and measurements in CPRS.
• Process eyewear orders, collect payments, and enter orders into systems.
• Promote lens options and upsells with a consultative approach.
• Collaborate with eye clinics, labs, prosthetics staff, and vendors to track orders and resolve issues.
• Address customer concerns and escalate complex issues when needed.
• Maintain displays and support inventory control.

Skills

Customer service

Independent work

Communication

Tools

Lensometer

Pupilometer

PD ruler

Frame heater

Inter Pupillary measuring tools

Job description

The U.S. Department of Veterans Affairs seeks an experienced Health Tech (Opticians) to support VCS Optical Shops at the Tyler VA Medical Center.

The role coordinates optical operations and serves as a liaison between eye clinic providers and prosthetics teams to enhance veteran eyewear services. Responsibilities include customer service, eyewear fittings, CPRS documentation, order processing, and collaboration with clinics, labs, and vendors to resolve issues and ensure high-quality eyewear for