Eyewear Experience Lead – Health Tech Optician

U.S. Department of Veterans Affairs; Dallas (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks an experienced Health Tech (Optician) to support VCS Optical Shops at the Dallas VA Medical Center.

This role focuses on assisting Veterans with frame selection, fittings, and coordination with eye clinics and prosthetics teams. The position requires independent work, precise prescription interpretation, and hands-on use of optical equipment such as lensometers, pupilometers, and frame heaters.

Qualifications

• Minimum of one (1) year of experience working as an Optician required.
• Ability to work independently while managing responsibilities and maintaining high patient service standards.
• Ability to identify prescription discrepancies and resolve issues to ensure accuracy and patient satisfaction.
• Proficient in using optical equipment and tools (adjustment/bench tools, lensometer, lens clock, frame heater, PD ruler, pupilometer, etc.).

Responsibilities

• Greet customers and assist with frame selection, pricing, products, and delivery timelines.
• Maintain a professional, welcoming environment while helping patients make informed eyewear decisions.
• Perform eyewear fittings and obtain measurements using digital pupilometers, lensometers, and related tools.
• Document patient information and measurements in the CPRS system.
• Process eyewear orders, collect payments, and enter orders into VA systems.
• Promote lens options, upgrades, and additional eyewear with a consultative approach.
• Coordinate with eye clinics, laboratories, prosthetics staff, and vendors to resolve order issues.
• Address customer concerns professionally and escalate complex issues when needed.
• Maintain eyewear displays in a clean, organized, visually appealing manner.
• Support merchandise control, pricing, recordkeeping, and asset protection.

Skills

Optician experience

Independent work

Prescription interpretation

Optical verification

Equipment proficiency

Tools

Lensometer

Lens clock

PD ruler

Pupilometer

Frame heater

Interpupillary measuring devices

Job description

U.S. Department of Veterans Affairs seeks an experienced Health Tech (Optician) to support VCS Optical Shops at the Dallas VA Medical Center.

This role focuses on assisting Veterans with frame selection, fittings, and coordination with eye clinics and prosthetics teams. The position requires independent work, precise prescription interpretation, and hands-on use of optical equipment such as lensometers, pupilometers, and frame heaters.