Senior Ops Leader — Lean Improvements & Team Growth

Amazon; Pflugerville (TX); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance (medical, dental, V​I

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking an Operations Manager to lead a mixed team of salaried and hourly staff across our Pflugerville site. You will drive safety, quality, and delivery performance, mentoring staff and steering productivity improvements with data-driven decisions.

Expect diverse shifts and a strong emphasis on customer satisfaction and operational excellence. You will coordinate with Safety, Engineering, Loss Prevention, and HR to meet objectives, manage cross-functional projects, and support growth

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 2+ salaried employees and 70+ indirect employees.
• Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
• Demonstrated problem solving skills and analytical skills.
• Excellent customer service skills, communication skills and interpersonal skills.
• Track record of meeting or exceeding department performance goals.
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)
• Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings.

Skills

Performance management

Team leadership

Data-driven decisions

Lean / Kaizen

Customer service

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Amazon is seeking an Operations Manager to lead a mixed team of salaried and hourly staff across our Pflugerville site. You will drive safety, quality, and delivery performance, mentoring staff and steering productivity improvements with data-driven decisions.

Expect diverse shifts and a strong emphasis on customer satisfaction and operational excellence. You will coordinate with Safety, Engineering, Loss Prevention, and HR to meet objectives, manage cross-functional projects, and support growth