Senior Ops Leader - Autonomous Vehicle Dispatch & P&L

TaskUs Outsourcing Philippines, Inc.; Detroit (MI); On-site; USD 97,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off: vacation, sick leave, &

Job summary

TaskUs is seeking a Senior Operations Manager for the AV Rider Assistance & Dispatch unit in Detroit, MI. You will oversee day-to-day operations, performance, billing, and the P&L while scaling processes for rapid growth.

You will lead a team of Operations Managers and Team Leads, drive KPI excellence, ensure regulatory compliance, and collaborate with senior management to expand business opportunities. This role requires autonomy and a strong safety focus.

Qualifications

• Two-plus years as a Senior Operations Manager or seven-plus years as an Operations Manager in high-stakes environments.
• Autonomous Vehicle experience required; BA/BS preferred.
• Willingness to travel 20% for market launches, field audits, and stakeholder meetings.

Responsibilities

• Oversee day-to-day operations for the AV Rider Assistance & Dispatch unit, including performance, billing, P&L, and resource forecasting.
• Lead and coach a high-performing team of Operations Managers and Team Leads; develop leadership capacity.
• Design and scale response frameworks for AV challenges, including software-defined edges and hardware failures.
• Drive KPI excellence across AV metrics while balancing customer satisfaction and efficiency.
• Meet with senior management and clients to support business growth and regulatory compliance.

Skills

Autonomous vehicle experience

Team leadership

Coaching & development

P&L management

Regulatory compliance

Education

Bachelor's degree

Job description

TaskUs is seeking a Senior Operations Manager for the AV Rider Assistance & Dispatch unit in Detroit, MI. You will oversee day-to-day operations, performance, billing, and the P&L while scaling processes for rapid growth.

You will lead a team of Operations Managers and Team Leads, drive KPI excellence, ensure regulatory compliance, and collaborate with senior management to expand business opportunities. This role requires autonomy and a strong safety focus.