Senior Autonomous Vehicle Ops Manager | Remote/Detroit

TaskUs; Detroit (MI); On-site; USD 97,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Paid time off

Job summary

TaskUs in Detroit, MI is seeking a Senior Operations Manager to oversee day-to-day operations of our AV Rider Assistance & Dispatch unit. You will drive performance, billing, and P&L while coordinating a high-caliber team of Operations Managers and Team Leads.

This role demands strong leadership, strategic planning, and the ability to scale processes as our autonomous vehicle projects expand. On-site in Detroit with occasional travel, you will partner with clients and senior management to meet

Qualifications

• Two-plus years as a Senior Operations Manager or seven-plus years as an Operations Manager in high-stakes or safety-critical environments.
• Autonomous Vehicle experience is a must.
• BA/BS degree preferred.

Responsibilities

• Manage day-to-day operations, including performance, billing, and P&L, for a growing AV fleet.
• Lead and coach a team of Operations Managers and Team Leads.
• Design scalable response frameworks for AV challenges and ensure regulatory compliance.
• Drive KPI excellence balancing safety benchmarks with customer satisfaction and operational metrics.
• Travel up to 20% to support launches and stakeholder meetings.

Skills

Operations management

People management

Autonomous Vehicle experience

Education

Bachelor's degree

Job description

TaskUs in Detroit, MI is seeking a Senior Operations Manager to oversee day-to-day operations of our AV Rider Assistance & Dispatch unit. You will drive performance, billing, and P&L while coordinating a high-caliber team of Operations Managers and Team Leads.

This role demands strong leadership, strategic planning, and the ability to scale processes as our autonomous vehicle projects expand. On-site in Detroit with occasional travel, you will partner with clients and senior management to meet