Senior AV Operations Manager — Dispatch & Growth (Detroit)

Taskus; United States; On-site; USD 97,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off including vacation, sick

Job summary

TaskUs is seeking a Senior Operations Manager to lead the AV Rider Assistance & Dispatch unit in Detroit. You’ll oversee day-to-day operations, including performance, billing, and P&L, while forecasting resources for a growing fleet.

You'll manage a high-performing team of Operations Managers and Team Leads, develop staff, and design scalable response frameworks to address AV challenges. This role requires travel and strict adherence to regulatory standards in autonomous transportation.

Qualifications

• Two-plus years of experience as a Senior Operations Manager or seven-plus years as an Operations Manager in high-stakes or safety-critical environments (e.g., transportation, automotive, aviation).
• Autonomous Vehicle Experience is must
• BA/BS degree preferred.
• Experience managing supervisors, as well as coaching and developing Teammates.
• 20% travel required to support market launches, conduct field audits, and meet with regional stakeholders.
• On site: Detroit, Michigan.

Responsibilities

• As a Senior Operations Manager of the AV Rider Assistance & Dispatch unit, you will manage day-to-day operations business, including performance, billing, P&L and resource forecasting for a growing fleet.
• Manage a high-performing team of Operations Managers and Team Leads, ensuring they are coached in both leadership and AV technical literacy.
• Design and scale response frameworks that accommodate unique AV challenges, including software-defined edge cases, hardware failures, and environmental obstacles.
• Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT.
• You will meet with Senior Management and clients as needed to continue business growth.
• Ensure compliance with evolving regulatory and legal standards specific to autonomous transportation.
• We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
• Own the hiring and talent development pipeline, identifying candidates with the "top-notch" analytical skills required to thrive in a fast-paced technology environment.
• Foster an organizational culture that prioritizes safety, innovation, and rapid adaptation to technological change.

Education

BA/BS degree preferred

Job description

TaskUs is seeking a Senior Operations Manager to lead the AV Rider Assistance & Dispatch unit in Detroit. You’ll oversee day-to-day operations, including performance, billing, and P&L, while forecasting resources for a growing fleet.

You'll manage a high-performing team of Operations Managers and Team Leads, develop staff, and design scalable response frameworks to address AV challenges. This role requires travel and strict adherence to regulatory standards in autonomous transportation.