Operations Admin I: Frontline Data & Customer Support

FedEx Group; Dover (NJ); On-site; USD 25,000 - 34,000; Part time

Job summary

Federal Express Corporation is seeking a part-time administrative assistant to support hub and station operations in Dover, NJ. You will perform clerical tasks, data entry, and reports while acting as the first point of contact for customers and colleagues to resolve issues and maintain delivery efficiency.

The role emphasizes accuracy, timely communications, and collaboration with Linehaul and quality assurance teams to mitigate losses and ensure package integrity.

Qualifications

• Clerical support and data entry in fast-paced environments.
• Customer service mindset to resolve inquiries and issues.
• Strong time management and multi-tasking to meet daily goals.

Responsibilities

• Provide clerical support (photocopying, filing, faxing, emailing, phone) to management and operations.
• Enter and review data in various systems to support functional areas.
• Prepare regular and adhoc reports for management review.
• Serve as frontline customer service to resolve inquiries and escalate when needed.
• Assist with DOT-required files and IC settlement documentation.
• Track metrics and prepare weekly management reports.

Skills

Clerical skills

Data entry

Customer service

Time management

Multitasking

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a part-time administrative assistant to support hub and station operations in Dover, NJ. You will perform clerical tasks, data entry, and reports while acting as the first point of contact for customers and colleagues to resolve issues and maintain delivery efficiency.

The role emphasizes accuracy, timely communications, and collaboration with Linehaul and quality assurance teams to mitigate losses and ensure package integrity.