Senior Operations Strategist, GTM & Programs Lead

Citrix; North Carolina; On-site; USD 146,000 - 219,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Life insurance

Job summary

Cloud Software Group is seeking a Principal Operations Analyst, Flex Business Partner, to lead Flex initiatives and translate strategic programs into scalable, executable operating models across GTM, Product, and Operations. This role requires strong self-management, ambiguity handling, and proactive problem solving.

You will design and operationalize programs with detailed roadmaps, ownership, and milestones, ensuring on-time delivery, risk mitigation, and adoption across teams.

Qualifications

• 7+ years of progressive experience in operations, business analytics, or related field.
• Experience in technology/high-growth environments.
• Proven success managing cross-department initiatives.
• Strong written, verbal, and executive communication skills.
• Ability to work independently with minimal oversight.
• Data-driven with KPI definition experience.
• Comfortable in fast-paced environments.

Responsibilities

• Lead the planning and execution of Flex initiatives, aligning stakeholders, milestones, dependencies, and outcomes across Product, GTM and Operation teams
• Operationalize strategic programs by translating business objectives into scalable processes, governance, roles, metrics, and execution plans
• Manage programs from design through launch, adoption, and optimization using detailed project plans, defined milestones, dependencies, owners, and timelines to ensure all activities are completed on schedule and rollouts are seamless
• Define, track, and drive accountability to business KPIs and program outcomes, using insights to identify adoption gaps and improvement opportunities
• Develop and maintain business requirements, integrated project plans, implementation roadmaps, and readiness plans for new or evolving programs
• Proactively identify and manage business risks, execution gaps, dependencies, and friction points, escalating issues early and driving mitigation plans to protect timelines and rollout readiness
• Partner cross-functionally to resolve process and system gaps and implement durable solutions—not just recommendations
• Document current- and future-state processes to establish scalable playbooks, controls, and operational standards
• Assess downstream impacts to the field organization and drive targeted communication, enablement, and change adoption as needed

Skills

Project management

Self-starter

Cross-functional collaboration

Problem solving

Analytical thinking

Influence without authority

Data-driven mindset

Executive communication

Education

Bachelor's degree

Advanced degree

Job description

Cloud Software Group is seeking a Principal Operations Analyst, Flex Business Partner, to lead Flex initiatives and translate strategic programs into scalable, executable operating models across GTM, Product, and Operations. This role requires strong self-management, ambiguity handling, and proactive problem solving.

You will design and operationalize programs with detailed roadmaps, ownership, and milestones, ensuring on-time delivery, risk mitigation, and adoption across teams.