Principal Operations Analyst – Flex Business Partner

Citrix; Town of Texas (WI); On-site; USD 145,000 - 218,000; Full time

Job summary

Cloud Software Group is seeking a Principal Operations Analyst, Flex Business Partner, to lead cross‑functional Flex initiatives and translate strategic programs into scalable operating models. You will drive design, launch, and operationalization with rigorous project plans, milestones, and ownership while mitigating risks and ensuring timely rollout.

The role requires a self‑starter mindset, strong problem‑solving abilities, and the ability to influence leaders without prescriptive direction.

Qualifications

• Bachelor’s degree required; advanced degree a plus.
• Proven project management experience with cross‑functional teams.
• Strong written and executive communication skills.

Responsibilities

• Lead the planning and execution of Flex initiatives with stakeholders across Product, GTM and Operations.
• Translate objectives into scalable processes, governance, and execution plans.
• Manage programs from design through launch, adoption, and optimization with detailed roadmaps.
• Define and track KPIs; use insights to identify adoption gaps and improvements.
• Develop requirements, roadmaps, and readiness plans for new programs.

Skills

Project management

Cross-functional collaboration

Self-starter

Problem solving

Data-driven

Executive communication

Education

Bachelor’s degree

Advanced degree a plus

Job description

The Principal Operations Analyst, Flex Business Partner plays a critical role in leading Flex initiatives and translating strategic programs into scalable, executable operating models across the GTM organization. This role is designed for a strong self-starter who can operate independently, bring structure to ambiguity, and proactively identify and solve business problems. This individual drives the design, launch, and operationalization of Flex and other strategic programs, applying disciplined project management to establish clear workplans, ownership, milestones, dependencies, and delivery timelines. The role ensures activities are completed on schedule, risks are addressed early, stakeholders remain aligned, and programs transition seamlessly from planning through rollout, adoption, measurement, and continuous improvement. Success requires sound judgment, strong problem‑solving skills, and the ability to influence cross‑functional leaders without reliance on prescriptive direction.

Key Responsibilities

• Lead the planning and execution of Flex initiatives, aligning stakeholders, milestones, dependencies, and outcomes across Product, GTM and Operation teams
• Operationalize strategic programs by translating business objectives into scalable processes, governance, roles, metrics, and execution plans
• Manage programs from design through launch, adoption, and optimization using detailed project plans, defined milestones, dependencies, owners, and timelines to ensure all activities are completed on schedule and rollouts are seamless
• Define, track, and drive accountability to business KPIs and program outcomes, using insights to identify adoption gaps and improvement opportunities
• Develop and maintain business requirements, integrated project plans, implementation roadmaps, and readiness plans for new or evolving programs
• Proactively identify and manage business risks, execution gaps, dependencies, and friction points, escalating issues early and driving mitigation plans to protect timelines and rollout readiness
• Partner cross-functionally to resolve process and system gaps and implement durable solutions—not just recommendations
• Document current- and future-state processes to establish scalable playbooks, controls, and operational standards
• Assess downstream impacts to the field organization and drive targeted communication, enablement, and change adoption as needed

Qualifications

• Proven project management experience leading complex, cross‑functional initiatives between Product organizations and Go-To-Market teams, with a record of delivering milestones and rollouts on time
• Demonstrated success operating as a self‑starter, prioritizing work effectively across multiple high‑stakes initiatives
• Strong problem‑solving and analytical skills, with the ability to break down complex or ambiguous issues into executable actions
• Track record of creating structure where none exists and improving operational discipline at scale
• Ability to influence across multiple functions and leadership levels without formal authority
• Data‑driven mindset with experience defining KPIs and using insights to guide leadership decisions
• Comfortable operating in fast‑paced, high‑growth, and evolving environments

Requirements

• Bachelor’s degree required; advanced degree a plus
• 7+ years of progressive experience in operations, business analytics, or a related field within a technology or high‑growth environment
• Proven success managing and executing high‑impact initiatives that require cross‑departmental alignment, disciplined milestone tracking, risk management, and on‑time delivery
• Strong written, verbal, and executive‑level communication skills
• Ability to work independently with minimal oversight while partnering effectively across teams

Compensation may vary depending on your location, qualifications including job‑related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. CA generally ranges: $166,380-$249,570 All other locations fall under our General State range: $145,947-$218,921 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion.

About Us

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud‑based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

Cloud Software Group will consider qualified applicants with a criminal history and conduct the recruiting process in accordance with the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers and San Diego Fair Chance Ordinance. For access to the laws see the following links: California FCA and Los Angeles FCO.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.