Senior Operations Program Manager, GTM & Growth

Cloud Software Group; Town of Florida (NY); Hybrid; USD 146,000 - 219,000; Full time

Benefits offered by this job

Healthcare benefits

Life insurance

Disability benefits

401(k) plan with company match

Career development opportunities

Job summary

Cloud Software Group is seeking a Principal Operations Analyst, Flex Business Partner to lead strategic Flex initiatives and translate programs into scalable operating models across GTM, Product, and Operations. This role requires a self-starter who can bring structure to ambiguity and drive programs end-to-end.

You will define roadmaps, manage governance, and ensure on-time delivery while partnering across teams to close gaps and improve adoption.

Qualifications

• Bachelor’s degree required; advanced degree a plus.
• 7+ years of progressive experience in operations, business analytics, or a related field within a technology or high-growth environment.
• Proven success managing and executing high-impact initiatives that require cross-departmental alignment, disciplined milestone tracking, risk management, and on-time delivery.
• Strong written, verbal, and executive-level communication skills.
• Ability to work independently with minimal oversight while partnering effectively across teams.

Responsibilities

• Lead the planning and execution of Flex initiatives, aligning stakeholders, milestones, dependencies, and outcomes across Product, GTM and Operation teams.
• Operationalize strategic programs by translating business objectives into scalable processes, governance, roles, metrics, and execution plans.
• Manage programs from design through launch, adoption, and optimization using detailed project plans, defined milestones, dependencies, owners, and timelines to ensure all activities are completed on schedule and rollouts are seamless.
• Define, track, and drive accountability to business KPIs and program outcomes, using insights to identify adoption gaps and improvement opportunities.
• Develop and maintain business requirements, integrated project plans, implementation roadmaps, and readiness plans for new or evolving programs.
• Proactively identify and manage business risks, execution gaps, dependencies, and friction points, escalating issues early and driving mitigation plans to protect timelines and rollout readiness.
• Partner cross-functionally to resolve process and system gaps and implement durable solutions—not just recommendations.
• Document current‑and future‑state processes to establish scalable playbooks, controls, and operational standards.
• Assess downstream impacts to the field organization and drive targeted communication, enablement, and change adoption as needed.

Skills

Project management

Self-starter

Problem-solving

Analytical skills

Influence across functions

Data-driven mindset

Executive communication

Independent work

Education

Bachelor’s degree

Advanced degree

Tools

Excel

PowerPoint

Job description

Cloud Software Group is seeking a Principal Operations Analyst, Flex Business Partner to lead strategic Flex initiatives and translate programs into scalable operating models across GTM, Product, and Operations. This role requires a self-starter who can bring structure to ambiguity and drive programs end-to-end.

You will define roadmaps, manage governance, and ensure on-time delivery while partnering across teams to close gaps and improve adoption.