Senior Operations Manager – Supply Chain Leadership

Nordstrom; Upper Marlboro (MD); On-site; USD 103,000 - 171,000; Full time

Benefits offered by this job

Medical & Vision

Dental

Retirement & PTO

Merchandise Discount

EAP Resources

Life Insurance & Disability

Job summary

Nordstrom is seeking an experienced Senior Operations Manager in Maryland to lead a multi-shift warehouse operation and drive efficiency, safety, and performance. The role involves developing leaders, recruiting and training managers, and ensuring adherence to financial and KPI targets.

With 6+ years in warehouse management, you will steer performance across departments, influence major decisions, and partner with support teams to implement scalable solutions in a dynamic retail logistics

Qualifications

• 6+ years of warehouse experience in a managerial role.
• Well-developed and proven time management skills and the ability to prioritize.
• Demonstrated capabilities in developing leaders and growing leadership competencies in their direct reports
• Strong knowledge of warehousing KPIs
• Demonstrated excellence in managing projects, programs, and initiatives within a building
• Ability to analyze data and determine actions based on improvement opportunities
• Excellent verbal and written communication skills

Responsibilities

• Support the business strategy or driving results for overall safety, quality and performance while driving efficiency and scale
• Lead, develop, and grow the performance of a team of about 7 managers and their supporting teams across multiple shifts and departments through strong emotional intelligence
• Recruiting, selecting, onboarding, and training the right leaders
• The ability to demonstrate good judgement when making decisions and owns the impact of decisions made
• Promotes equity across the network and within the organization
• Meet warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions
• Drive KPI metrics as well as 4DX and facility performance scorecards
• Partner with on-site and virtual operational support teams and partners to test, pilot, and implement solutions for the building

Skills

Leadership development

Warehouse management

KPI monitoring

Budget management

Team building

Job description

Nordstrom is seeking an experienced Senior Operations Manager in Maryland to lead a multi-shift warehouse operation and drive efficiency, safety, and performance. The role involves developing leaders, recruiting and training managers, and ensuring adherence to financial and KPI targets.

With 6+ years in warehouse management, you will steer performance across departments, influence major decisions, and partner with support teams to implement scalable solutions in a dynamic retail logistics