Senior Operations Manager - Supply Chain - Upper Marlboro Distribution Center

Nordstrom Inc; Upper Marlboro (MD); On-site; USD 103,000 - 171,000; Full time

Benefits offered by this job

Medical/Vision/Dental

401k Retirement Plan

Merchandise Discount

Job summary

Nordstrom is seeking a Senior Operations Manager to lead a network of warehousing leaders and drive day-to-day operational efficiency. You will oversee a team of managers across shifts, shaping strategies to improve safety, quality, and performance while controlling costs.

Ideal candidates have 6+ years in warehouse management, strong leadership development skills, and deep knowledge of KPIs. The role emphasizes strategic decision making and cross-functional collaboration to achieve business

Qualifications

• 6+ years of warehouse managerial experience.
• Ability to develop leaders and grow leadership competencies.
• Strong knowledge of warehousing KPIs and performance metrics.

Responsibilities

• Lead a team of about 7 managers and their supporting teams across multiple shifts and departments.
• Guide and influence the development of managers to support business strategy.
• Manage budgeting, expenditures, variances, and corrective actions to meet financial targets.
• Drive KPI metrics, 4DX, and facility performance scorecards.
• Partner with on-site and virtual teams to test and implement solutions.
• Recruit, onboard, and train leaders to sustain succession planning.

Skills

Warehouse leadership

Team development

KPI tracking

Budget management

Change leadership

Job description

Job Description Schedule - B Shift: Monday-Friday, 3:00PM-11:30PM

The Senior Operations Manager is a very experienced leader with between 5 -7 years of experience leading and developing leaders in support of the business strategy focusing on day-to-day operational efficiency, cost reduction, key programs, and the general management of processes, policies, and procedures. The Senior Operations Manager guides and influences the development of managers and supports the selection, retention and engagement of both managers and employees. This critical role will enable succession planning across the network and requires a combination of focus and flexibility.

A day in the life…

• Support the business strategy or driving results for overall safety, quality and performance while driving efficiency and scale
• Lead, develop, and grow the performance of a team of about 7 managers and their supporting teams across multiple shifts and departments through strong emotional intelligence
• Recruiting, selecting, onboarding, and training the right leaders
• The ability to demonstrate good judgement when making decisions and owns the impact of decisions made
• Promotes equity across the network and within the organization
• Meet warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions
• Drive KPI metrics as well as 4DX and facility performance scorecards
• Partner with on-site and virtual operational support teams and partners to test, pilot, implement solutions for the building

You own this if you have…

• 6+ years of warehouse experience in a managerial role
• Well-developed and proven time management skills and the ability to prioritize.
• Demonstrated capabilities in developing leaders and growing leadership competencies in their direct reports
• Strong knowledge of warehousing Key Performance Indicators (KPIs)
• Demonstrated excellence in managing projects, programs, and initiatives within a building
• Ability to analyze data and determine actions based on improvement opportunities
• Excellent verbal and written communication skills

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$102,500.00 - $170,500.00 Annual

Benefits

We've got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
• Eligibility requirements may apply based on location, job level, classification, and length of employment.
• Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Nordstrom keeps job postings open for at least one day after the posting date.

About Us

We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. We treat every interaction as an opportunity to make an impact and deliver excellence. We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. We're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.