Senior Operations Manager, Process Innovation

Alma Mental Health; United States; Remote; USD 150,000 - 175,000; Full time

Job summary

Join an innovative organization committed to transforming mental health care. As a Senior Operations Manager, you will play a pivotal role in optimizing processes and driving strategic initiatives that enhance operational efficiency. This role offers the opportunity to work closely with diverse teams, fostering collaboration and innovation. You'll lead impactful projects that contribute to the company's mission of making mental health care accessible and affordable. If you're passionate about making a difference and thrive in dynamic environments, this position is perfect for you. Embrace the challenge and be part of a forward-thinking team dedicated to improving lives.

Benefits

Health Insurance

401K Plan

Monthly Therapy Stipend

Co-working Space Stipend

Work-from-home Stipend

Pet Discount Program

Financial Wellness Benefits

Comprehensive Parental Leave

Flexible PTO

Paid Holidays

Qualifications

• 5-8 years in operations, ideally in healthcare or high-growth startups.
• Experience in managing teams and strategic initiatives.

Responsibilities

• Lead projects on process improvements and customer experience.
• Collaborate with teams to develop strategic roadmaps.

Skills

Operations Management

Strategic Planning

Cross-functional Collaboration

Data Analysis

Project Management

Problem-solving

Communication Skills

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

Excel

SQL

Job description

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Core Ops: Sr. Operations Manager, Process Innovation

We are looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited by the entrepreneurial challenges of designing and planning operational workflows for a rapidly scaling Core Operations team.

Today, our Process Innovation team acts as an internal consulting and implementation team to our broader Core Ops teams. As a Sr. Operations Manager of Process Innovation, you will be responsible for unlocking and building key process optimizations that will enable Alma’s operations teams to scale through our next chapter of growth by using business insights and creativity to drive strategic change. Reporting to the Senior Director of Operations, you will assist in developing and implementing a strategic roadmap of initiatives that drive our overall business objectives.

In addition, you will partner closely with Operations leadership to design and build the roadmap and workflows that the team will rely on to execute high-quality, excellent operations. You will interact regularly with and build strong relationships with cross-functional teams, including Product Engineering, Customer Success, Business Intelligence, and Payer Partnerships.

The ideal candidate has a bias towards action, a strong sense of ownership, thrives in ambiguous situations, and enjoys driving cross-functional projects through to completion.

What you’ll do:

• Lead initiatives centered on new projects, process improvements, and customer experience enhancements, overseeing execution from discovery to recommendation and implementation
• Develop and prioritize a strategic roadmap of enhancements to drive meaningful impact on key business metrics
• Foster strong relationships with Business Intelligence, Product, and Operational stakeholders across the organization to identify needs and deliver comprehensive solutions
• Mentor junior team members and lay the foundation for building a high-performing team
• Collaborate closely with product leaders to foster strong alignment between product and operations teams
• Drive organization-wide strategic initiatives and manage high-priority escalations

Who you are:

• 5-8 years experience working in an operations role preferably within healthcare, consulting, investment banking, private equity, strategy, or a high-growth startup
• You have at least 2-4 years of people management experience
• Proven experience executing complex strategic and operational initiatives with strong business acumen and deep understanding of business and financial principles
• Track record of driving results in fast-paced, dynamic environments
• You are a team player who can roll up their sleeves to support the team creatively while balancing the management of other projects through prioritization.
• Strong problem-solving skills, with the ability to analyze data and provide strategic recommendations
• Expertise in quantitative and qualitative analysis, including building complex Excel models; SQL proficiency is a plus
• Strong interpersonal and communication abilities, paired with a relentless focus on organization, meticulous attention to detail, and excellent project management skills.
• You are passionate about mental health care, our mission at Alma, and diversity, equity, and inclusion

Benefits:

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
• Flexible PTO

Salary Band: $150,000 - $175,000

Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.