Senior Operations Manager, Process Innovation

Tbwa Chiat/Day Inc; United States; Remote; USD 150,000 - 175,000; Full time

Job summary

An established industry player is seeking a Senior Operations Manager focused on Process Innovation to drive operational excellence in mental health care. In this dynamic role, you will lead initiatives that enhance processes and customer experiences while collaborating closely with cross-functional teams. Your strong operational background, coupled with a passion for mental health, will empower you to make a meaningful impact. Join a mission-driven team that values diversity, equity, and inclusion, and be part of a transformative journey in making mental health care more accessible and affordable. This is an exciting opportunity for those who thrive in fast-paced environments and are eager to take on entrepreneurial challenges.

Qualifications

• 5-8 years in operations, preferably in healthcare or high-growth startups.
• 2-4 years of people management experience required.

Responsibilities

• Lead initiatives for process improvements and customer experience.
• Develop strategic roadmaps to enhance key business metrics.

Skills

Operations Management

Strategic Planning

Project Management

Data Analysis

Interpersonal Skills

Problem Solving

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

Excel

SQL

Job description

Senior Operations Manager, Process Innovation

Remote, Contiguous US

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Alma has raised $220.5M in funding from various investors and was named one of Inc’s Best Workplaces in 2022 and 2023.

Core Ops: Sr. Operations Manager, Process Innovation

We are looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited by the entrepreneurial challenges of designing and planning operational workflows for a rapidly scaling Core Operations team.

As a Sr. Operations Manager of Process Innovation, you will be responsible for unlocking and building key process optimizations that will enable Alma’s operations teams to scale through our next chapter of growth by using business insights and creativity to drive strategic change. Reporting to the Senior Director of Operations, you will assist in developing and implementing a strategic roadmap of initiatives that drive our overall business objectives.

You will partner closely with Operations leadership to design and build the roadmap and workflows that the team will rely on to execute high-quality operations. You will interact regularly with and build strong relationships with cross-functional teams, including Product Engineering, Customer Success, Business Intelligence, and Payer Partnerships.

The ideal candidate has a bias towards action, a strong sense of ownership, thrives in ambiguous situations, and enjoys driving cross-functional projects through to completion.

What you’ll do:

• Lead initiatives centered on new projects, process improvements, and customer experience enhancements, overseeing execution from discovery to recommendation and implementation.
• Develop and prioritize a strategic roadmap of enhancements to drive meaningful impact on key business metrics.
• Foster strong relationships with Business Intelligence, Product, and Operational stakeholders across the organization to identify needs and deliver comprehensive solutions.
• Mentor junior team members and lay the foundation for building a high-performing team.
• Collaborate closely with product leaders to foster strong alignment between product and operations teams.
• Drive organization-wide strategic initiatives and manage high-priority escalations.

Who you are:

• 5-8 years experience working in an operations role preferably within healthcare, consulting, investment banking, private equity, strategy, or a high-growth startup.
• You have at least 2-4 years of people management experience.
• Proven experience executing complex strategic and operational initiatives with strong business acumen and deep understanding of business and financial principles.
• Track record of driving results in fast-paced, dynamic environments.
• You are a team player who can roll up their sleeves to support the team creatively while balancing the management of other projects through prioritization.
• Strong problem-solving skills, with the ability to analyze data and provide strategic recommendations.
• Expertise in quantitative and qualitative analysis, including building complex Excel models; SQL proficiency is a plus.
• Strong interpersonal and communication abilities, paired with a relentless focus on organization, meticulous attention to detail, and excellent project management skills.
• You are passionate about mental health care, our mission at Alma, and diversity, equity, and inclusion.

Salary Band: $150,000 - $175,000

Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation. The recruiter you work with can provide more details on our philosophy.

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

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Diversity, Equity and Inclusion at Alma

At Alma, we work hard to bring together people from a vast set of backgrounds and identities. We aspire to champion diversity, amplify inclusive cultures and build equitably.