Senior Operations Manager, People & Performance

Amazon Inc.; Jurupa Valley (CA); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Amazon Inc. in California is seeking an Operations Manager to lead and develop a diverse workforce across salaried and hourly teammates.

You will drive safety, quality, productivity, and on-time customer delivery through data-driven planning and cross-functional collaboration. The role emphasizes coaching, Lean/Kaizen process improvements, and the ability to manage large-scale projects across a busy fulfillment network.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor’s degree or equivalent, or 2+ years Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet business objectives.
• Lift up to 49 pounds and stand/walk up to 12 hours.

Skills

Leadership

Data-driven decisions

Analytical problem-solving

Customer service

Communication

Education

Bachelor’s degree or equivalent

Job description

Amazon Inc. in California is seeking an Operations Manager to lead and develop a diverse workforce across salaried and hourly teammates.

You will drive safety, quality, productivity, and on-time customer delivery through data-driven planning and cross-functional collaboration. The role emphasizes coaching, Lean/Kaizen process improvements, and the ability to manage large-scale projects across a busy fulfillment network.