Senior Operations Manager - Ophthalmology

Akron Children's; Akron (OH); On-site; USD 100,000 - 150,000; Full time

Job summary

Akron Children's is seeking a Senior Operations Manager to oversee a team across multiple subspecialty practices within the region. The role focuses on day-to-day operations, strategic direction, and financial performance of multiple locations onsite.

The ideal candidate will have at least 5 years of healthcare leadership, an Associate's degree in Healthcare Administration (Bachelor's preferred), and a Certificate in Healthcare Management within two years.

Qualifications

• Education: Associate's degree in Healthcare Administration required; five years of healthcare leadership experience if no degree.
• Certificate in Healthcare Management required within two years of the role.
• Years of relevant experience: Minimum of 5 years in healthcare leadership, preferably in ambulatory practice management.

Responsibilities

• Provide strategic direction and operational guidance to specialty facilities within the region.
• Develop and implement standardized operational processes and workflows to optimize efficiency and productivity.
• Monitor KPIs and metrics to assess operational performance and identify areas for improvement.
• Collaborate with finance and administration teams to develop and manage budgets, forecasts, and financial targets.
• Monitor revenue cycle processes to optimize revenue generation and financial sustainability.
• Identify cost-saving opportunities to maximize resource utilization and minimize expenses.
• Manage OKR/Goal setting for those in the Management Incentive Plan.
• Oversee day-to-day operations of the office, including scheduling, billing, and medical records mgmt.
• Recruit, train, and supervise administrative and clinical support staff; conduct evaluations and coaching.
• Collaborate with healthcare providers to implement quality improvement initiatives.
• Develop employee engagement initiatives.
• Other duties as assigned.

Skills

Leadership

Team management

Data analysis

Financial management

Project management

Microsoft Office

Education

Associate's degree in Healthcare Administration

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Onsite

Full-time Days, 7:30 - 4:00 pm

Summary:

The Senior Operations Manager is responsible for overseeing a team of non-exempt and exempt employees, while managing the day-to-day operations and financial performance of at least one subspecialty practices, with additional oversight of at least two locations within the region.

Responsibilities

• Provide strategic direction and operational guidance to specialty facilities within the region.
• Develop and implement standardized operational processes and workflows to optimize efficiency and productivity.
• Monitor key performance indicators (KPIs) and metrics to assess operational performance and identify areas for improvement.
• Collaborate with finance and administration teams to develop and manage operational budgets, forecasts, and financial performance targets.
• Monitor revenue cycle processes, including billing, coding, and collections, to optimize revenue generation and financial sustainability.
• Identify cost-saving opportunities and operational efficiencies to maximize resource utilization and minimize expenses.
• Manges the OKR/Goal setting for those in the Management Incentive Plan in a manner that encourages both individual and team results.
• Manage day-to-day operations of the office, including scheduling, billing, and medical records mgmt.
• Recruit, train, and supervise administrative and clinical support staff. Conduct performance evaluations and provide ongoing feedback and coaching.
• Collaborate with healthcare providers and clinical staff to implement quality improvement initiatives aimed at enhancing patient care outcomes.
• Responsible for the ongoing development of employee engagement initiatives.
• Other duties as assigned.

Other information

Technical Expertise

• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Proficient in data analysis, financial management, and project management.
• Expertise in financial analysis, budgeting, and resource allocation.
• Proficiency in using Microsoft software (Excel, Word, PowerPoint, Outlook, etc.).

Education and Experience

• Education: Associate's degree in Healthcare Administration required. In lieu of an Associate's degree, minimum five years of experience in healthcare leadership is required. Bachelor's degree preferred.
• Licensure: RN may be required for management of certain practices for ODH requirements
• Certification: Certificate in Healthcare Management required within two years of the role.
• Years of relevant experience: Minimum of 5 years in healthcare leadership, preferably in an ambulatory practice management setting, required.

Full Time

FTE: 1.000000

Status: Onsite