Office Manager - Ophthalmology

Upstate Medical University; City of Syracuse (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Upstate Medical University is seeking an Office Manager to supervise staff at the ambulatory clinic and oversee payroll, training, and day-to-day operations. The role includes ensuring workflow efficiency, maintaining equipment, and managing clerical purchases.

You will coordinate referrals, registrations, and billing queues, participate in policy creation, and support month-end reporting. Strong communication and confidentiality are essential within a hospital setting.

Qualifications

• Bachelor's degree with 3+ years in a related role; supervisory experience required.
• Alternate option: Associate's degree with 5+ years in related role; supervisory experience required.
• Experience supervising staff and managing payroll.

Responsibilities

• Supervise subordinate staff in the ambulatory clinic, including performance reviews and coaching.
• Handle hiring, counseling, disciplinary actions, and payroll processes.
• Coordinate day-to-day operations, scheduling, and staff coverage.
• Oversee equipment maintenance and purchasing of clerical supplies.
• Manage referrals, registration, charging, and coding work queues.
• Support month-end reporting and policy/procedure development.
• Participate in hospital committees and maintain confidentiality of information.
• Foster open communication with staff, medical director, patients and families.

Skills

Supervisory experience

Payroll

Staff training

Communication skills

Office administration

Education

Bachelor's degree

Associate's degree

Tools

Microsoft Office

EMR systems

Job description

Job Summary

The Office Manager is responsible for supervision of subordinate staff of the assigned ambulatory clinic, which includes completing performance programs and evaluations; hiring, coaching, counseling and disciplinary action as needed; payroll; orientation and ongoing training of employees. Coordination of day-to-day operations, reorganizing work flow for the department as needed, covering for activities when staff are absent, maintaining equipment, oversight of purchasing of clerical supplies. Oversight of referrals, registration, charging, and coding work queues. Perform follow-up with staff as needed to keep current. Assisting with month end reporting. Assisting with the development of policies and procedures. Participating in hospital committees. Ongoing education and training to keep current. Maintains confidentiality of patient, employee and institutional information. Facilitates open lines of communication with staff, medical director, health care team, patients and family.

Minimum Qualifications

Bachelor's degree and 3 years of related experience or Associate's degree and 5 years of related experience required. Prior supervisory experience required.

Preferred Qualifications

Excellent written/oral communication, organizational and computer skills required. Experience in a medical practice setting. Bachelors in Business or related field preferred.

Work Days

8-4:30 pm May require work outside of normal business hours.

Message To Applicants

This position covers the Vision Center operations

Recruitment Office: Human Resources