Senior Operations Manager — Growth & Systems

Mount Joy Property Solutions; Mount Joy (Lancaster County); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Insurance stipend

Company vehicle

2 weeks paid vacation after 6-months

Growth and advancement opportunities

Full-time, in-office position

Job summary

Mount Joy Property Solutions is seeking a proactive Operations Manager to own daily operations for a growing residential, commercial, and home services company. You will bring structure, coordinate people and priorities, and strengthen systems to support ongoing growth.

The role requires initiative, accountability, and the ability to solve problems before they escalate, with compensation in the $60,000–$70,000 range and an in-office, full-time schedule.

Qualifications

• High-level operations experience in operations, office management or similar role.
• Exceptionally organized with strong task and deadline tracking.
• Strong ownership and follow-through on outcomes.
• Systems-minded and proficient with CRM systems and workflows.

Responsibilities

• Own daily operations: coordinating scheduling, staffing, and priorities across a high-volume service business.
• Create structure and accountability: maintain SOPs, documentation, workflows, and follow-ups.
• Identify and resolve operational gaps, scheduling conflicts, resource issues, and inefficiencies.
• Lead communication: connect leadership, office staff, field teams, vendors, and clients; support recruiting and onboarding.
• Improve and scale operations: monitor performance, quality checks, and develop better systems for growth.

Skills

Operations management

Organizational skills

Ownership and accountability

CRM systems

Service-industry experience

Tools

CRM software

Workflow tools

Job description

Mount Joy Property Solutions is seeking a proactive Operations Manager to own daily operations for a growing residential, commercial, and home services company. You will bring structure, coordinate people and priorities, and strengthen systems to support ongoing growth.

The role requires initiative, accountability, and the ability to solve problems before they escalate, with compensation in the $60,000–$70,000 range and an in-office, full-time schedule.