Operations Manager

Mount Joy Property Solutions; Mount Joy (Lancaster County); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Insurance stipend

Company vehicle

2 weeks paid vacation after 6-months

Growth and advancement opportunities

Full-time, in-office position

Job summary

Mount Joy Property Solutions is seeking a proactive Operations Manager to own daily operations for a growing residential, commercial, and home services company. You will bring structure, coordinate people and priorities, and strengthen systems to support ongoing growth.

The role requires initiative, accountability, and the ability to solve problems before they escalate, with compensation in the $60,000–$70,000 range and an in-office, full-time schedule.

Qualifications

• High-level operations experience in operations, office management or similar role.
• Exceptionally organized with strong task and deadline tracking.
• Strong ownership and follow-through on outcomes.
• Systems-minded and proficient with CRM systems and workflows.

Responsibilities

• Own daily operations: coordinating scheduling, staffing, and priorities across a high-volume service business.
• Create structure and accountability: maintain SOPs, documentation, workflows, and follow-ups.
• Identify and resolve operational gaps, scheduling conflicts, resource issues, and inefficiencies.
• Lead communication: connect leadership, office staff, field teams, vendors, and clients; support recruiting and onboarding.
• Improve and scale operations: monitor performance, quality checks, and develop better systems for growth.

Skills

Operations management

Organizational skills

Ownership and accountability

CRM systems

Service-industry experience

Tools

CRM software

Workflow tools

Job description

Mount Joy Property Solutions is looking for a proactive, high-level Operations Manager who takes ownership, moves with purpose, and holds themselves to an exceptional standard. We’re looking for someone who sees what needs to be done, takes initiative without waiting for direction, and follows through until the job is truly done. As Operations Manager, you’ll play a key role in keeping a growing residential, commercial, and home services company running at a high level. You’ll bring structure to daily operations, coordinate people and priorities, strengthen systems, solve problems before they grow, and help build the operational foundation needed for continued growth. Compensation and Benefits: $60,000–$70,000 annual salary (based on experience) Insurance stipend Company vehicle 2 weeks paid vacation after successful 6-month review Growth and advancement opportunities Full-time, in-office position

Responsibilities

• Own daily operations: Coordinate scheduling, staffing, and priorities across a high-volume, service business
• Create structure and accountability: Keep systems, SOPs, documentation, workflows, and follow-ups organized so nothing important falls through the cracks
• Solve problems proactively: Identify operational gaps, scheduling conflicts, resource issues, and inefficiencies and resolve them before they become larger problems
• Lead communication and team support: Serve as a key link between leadership, office staff, field teams, vendors, and clients while supporting recruiting, onboarding, and team coordination
• Improve and scale operations: Monitor performance, conduct quality checks, manage resources, and continuously develop better systems to support growth

Qualifications

• High-level operator: Proven experience in operations, office management or a similar role
• Exceptionally organized: Naturally tracks tasks, deadlines, details, and follow-ups
• Strong ownership and follow-through: Takes responsibility for outcomes, not just tasks, and stays with an issue until it is fully resolved
• Systems-minded and tech-savvy: Proficient with CRM systems, workflows, with a track record of creating systems others can easily follow
• Service-business experience: Experience in cleaning, home services, property services, hospitality, restaurant operations, or another fast-paced service environment (preferred)

Compensation: $60,000–$70,000 base salary

Compensation: $60,000-$70,000 per year