Senior Operations Manager

QVC, Inc.; Suffolk (VA); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Health benefits

401(k)

Tuition reimbursement

Paid time off

Company discounts

Volunteer hours

Job summary

QVC Group in Suffolk, VA is seeking a Senior Operations Manager to lead a multi-shift, seven-day distribution operation, driving productivity, financial results and service levels across inbound or outbound functions.

You will develop annual budgets, implement process improvements, and build leadership bench strength while ensuring safety, employee engagement and inventory accuracy in a high-volume fulfillment center.

Qualifications

• 8+ years experience in fulfillment leadership.
• 4+ years budgeting, financial management, and labor planning.
• Experience leading cost-saving network and process improvements.
• Subject matter expert in quality and internal controls auditing, process improvement.
• Strong leadership, engagement, and change-management capabilities.

Responsibilities

• Lead the operation of a multi-shift, 7 day per week, multi-department distribution operation with productivity, financial, and service goals.
• Develop strategic plans to operate within an approved cost structure.
• Develop methods to improve processes and operational effectiveness.
• Conduct scheduled roundtable meetings across schedules, shifts, and departments.
• Develop and submit an annual budget plan; monitor expenses and variances.
• Design training programs and materials for employee education and development.
• Develop procedures to meet changing conditions; ensure cross-site consistency in quality practices.
• Set short- and long-term site vision to maximize inventory accuracy and customer service.
• Lead teams to maintain a safe working environment and maximize employee engagement.

Skills

Fulfillment leadership

Budgeting

Labor planning

Process improvement

Operational controls

Quality control

Leadership

Project management

Job description

## Senior Operations ManagerApply: USA, VA, Suffolk: QVC: Full time: Posted Today: R83626Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.**Your Opportunity, Your Team*** The Senior Operations Manager supports QVC, and is responsible for all budgetary, people development, and operations goals for one functional area of our Fulfillment Center (Inbound or Outbound). Additional responsibilities include leading a team of Operations and Area Managers and mentoring the team to ensure performance goals are met, building positive associate relations, and building leadership bench strength within the Fulfillment Center. You will report to the site General Manager. **Where You'll Work*** This role is **onsite** and will require you to work from our Suffolk, VA fulfillment center daily. Relocation assistance is available for this role. **What You'll Do*** Lead the operation of a multi-shift, 7 day per week, multi-department variable volume distribution operation's team, including productivity, financial, and service goals that meet the demands of our customer.* Develop strategic plans to operate within an approved cost structure.* Develop methods of improving specific aspects of the operation such as processes that lead to improved operational effectiveness.* Conduct scheduled roundtable meetings, inclusive of all schedules/shifts and departments.* Develop and submit an annual budget plan for your departments. Monitor expenses against budgeted costs and provide explanations for variances for all.* Design and implement training programs and supporting materials for employee education and development.* Develop procedures to meet new or changing conditions within the department. Ensure consistency among sites in quality practices. Work with necessary partners across the network to obtain agreement and implement corrective action measures.* Set the short-term and long-term strategic vision at the site maximizing inventory accuracy with a focus on high-level customer service and operational excellence.* Lead teams in ways to lead a safe working environment for employees and maximize employee engagement throughout the operation and ensures that site remains proper health and security environment. **What You Bring*** 8+ years experience in fulfillment leadership, improving network resources, and understand how to improve performance and service levels.* 4+ years experience in budgeting, financial management, and labor planning and optimization.* Experience leading projects to guide cost savings and improve service to our customers through network and process improvements with our DCs, vendors, and transportation partners.* Subject matter expert in quality and operational controls, internal controls auditing, process improvement, organization, and operations flow design, and distribution systems.* Excellent performance in engagement, leadership, culture behavior, cost awareness, customer orientation, loyalty, organizational talent, conceptual, initiate, and \"live\" change #LI-JM1Salary: $130,000.00 - $150,000.00Our **Total Rewards** package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.