Fulfillment Center Operations Manager - Days

QVC, Inc.; Bethlehem (Northampton County); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

401(k)

Health care benefits from day 1

Tuition reimbursement

Job summary

QVC Group, Inc. is seeking an Operations Manager to support inbound/outbound warehouse operations in Bethlehem, PA, with a focus on safety, efficiency, quality and continuous improvement.

You will lead a growing team, develop processes, manage KPIs and drive WMS-driven enhancements to ensure flawless order fulfillment and optimal inventory accuracy. The role requires 4+ years of management in fulfillment center operations, experience with 50+ employees, and a background in

Qualifications

• Bachelor's degree in Business, Supply Chain, Distribution, Logistics or related field, or equivalent.
• 4+ years of management experience in fulfillment center/warehouse operations; retail/e-commerce and apparel experience preferred.
• Experience developing and managing 50+ employees.
• At least 3 years of management experience in Receiving, Inventory Control, or Order Fulfillment.
• Experience using Kaizens or process improvement.

Responsibilities

• Build the initial teams, establishing procedures, metrics and processes.
• Lead a team of Area Managers, Leads, and hourly team members.
• Develop and administer operational procedures for incoming/outgoing shipments, handling and disposition of products, and inventory accuracy.
• Guide strategic planning and forecasting.
• Develop teammates for career progression and learning.
• Improve safety, quality, cost, and delivery while expanding warehouse capabilities.
• Use the Warehouse Management System (WMS) to improve perfect order fulfillment and provide insights.
• Champion a customer-focused mentality to support high-quality customer experience.

Skills

Leadership

People management

Operations management

Forecasting

WMS

Education

Bachelor's degree in Business or related

Tools

WMS

Kaizen / process improvement

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

The Operations Manager supports QVC and HSN, and is responsible for inbound or outbound operations. You will maintain benchmark levels of safety, efficiency, quality, productivity, continuous improvement within the building and throughout the supply chain, as well as the hiring and development of management and hourly teams. You will report to a Senior Operations Manager. You will support the team on day shift.

Where You'll Work

This role is onsite and will require you to work from our Bethlehem, PA daily. Relocation assistance is not available for this role.

What You'll Do

• Build the initial teams, establishing procedures, metrics and processes
• Lead a team of Area Managers, Leads, and hourly team members
• Develop and administer operational procedures for perfectly completing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
• Guide strategic planning and forecasting
• Develop teammates for career progression and learning
• Improve safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
• Use the site Warehouse Management System (WMS) to improve perfect order fulfillment and provide operational insights to improve WMS effectiveness
• Champions a customer-focused mentality across the team, ensuring operational decisions and process improvements consistently support a high-quality customer experience

What You'll Bring

• Bachelor's degree in Business, Supply Chain, Distribution, Logistics or related field, or an equivalent combination of education and experience.
• 4+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience.
• Experience developing and managing 50+ employees.
• At least 3 years of management experience in Receiving, Inventory Control, or Order Fulfillment.
• Experience using Kaizens or process improvement #LI-JM1

Benefits and Compensation

• competitive compensation
• paid time off
• an employee assistance program
• parental leave
• paid volunteer hours
• amazing company discounts
• health care benefits starting on day 1
• 401(k)
• tuition reimbursement benefits

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.

As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.

If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs, and along every platform. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community. QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. We're an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It's a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!