Senior Operations Manager

QVC, Inc.; Massachusetts; On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Health care from day 1

401(k)

Tuition reimbursement

Employee discounts

Job summary

QVC Group, Inc. is seeking a Senior Operations Manager to lead a Fulfillment Center function (Inbound/Outbound). You’ll manage budgets, develop talent and drive performance through multi-department teams on a daily basis at the Suffolk, VA site with relocation support.

You’ll steer cost controls, training, and cross-site coordination to ensure top service, inventory accuracy and safe operations, reporting to the General Manager.

Qualifications

• 8+ years experience in fulfillment leadership, improving network resources and performance.
• 4+ years budgeting, financial management and labor planning.
• Experience leading projects to reduce costs and improve service for DCs, vendors, and transport partners.
• Subject matter expert in quality/operational controls, audits, and process design.
• Strong engagement, leadership, culture, and change management capabilities.

Responsibilities

• Lead a multi-shift, 7-day operation to meet productivity, financial and service goals.
• Develop costed strategic plans within approved budgets.
• Improve processes to enhance operational effectiveness and efficiency.
• Run roundtable meetings across shifts and departments.
• Prepare and monitor annual budget plans; explain variances.
• Design training programs for employee development.
• Ensure standard practices across sites and corrective action where needed.
• Foster safe, engaging work environment and high health/security standards.

Skills

Fulfillment leadership

Budgeting & planning

Project cost savings

Quality & controls

Leadership and engagement

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

The Senior Operations Manager supports QVC, and is responsible for all budgetary, people development, and operations goals for one functional area of our Fulfillment Center (Inbound or Outbound). Additional responsibilities include leading a team of Operations and Area Managers and mentoring the team to ensure performance goals are met, building positive associate relations, and building leadership bench strength within the Fulfillment Center. You will report to the site General Manager.

Where You'll Work

This role is onsite and will require you to work from our Suffolk, VA fulfillment center daily. Relocation assistance is available for this role.

What You'll Do

• Lead the operation of a multi-shift, 7 day per week, multi-department variable volume distribution operation's team, including productivity, financial, and service goals that meet the demands of our customer.


• Develop strategic plans to operate within an approved cost structure.


• Develop methods of improving specific aspects of the operation such as processes that lead to improved operational effectiveness.


• Conduct scheduled roundtable meetings, inclusive of all schedules/shifts and departments.


• Develop and submit an annual budget plan for your departments.


• Monitor expenses against budgeted costs and provide explanations for variances for all.


• Design and implement training programs and supporting materials for employee education and development.


• Develop procedures to meet new or changing conditions within the department.


• Ensure consistency among sites in quality practices.


• Work with necessary partners across the network to obtain agreement and implement corrective action measures.


• Set the short-term and long-term strategic vision at the site maximizing inventory accuracy with a focus on high-level customer service and operational excellence.


• Lead teams in ways to lead a safe working environment for employees and maximize employee engagement throughout the operation and ensures that site remains proper health and security environment.

What You Bring

• 8+ years experience in fulfillment leadership, improving network resources, and understand how to improve performance and service levels.


• 4+ years experience in budgeting, financial management, and labor planning and optimization.


• Experience leading projects to guide cost savings and improve service to our customers through network and process improvements with our DCs, vendors, and transportation partners.


• Subject matter expert in quality and operational controls, internal controls auditing, process improvement, organization, and operations flow design, and distribution systems.


• Excellent performance in engagement, leadership, culture behavior, cost awareness, customer orientation, loyalty, organizational talent, conceptual, initiate, and \"live\" change #LI-JM1

Salary: $130,000.00 - $150,000.00

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.

If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Join Our Team!

QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community. QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

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