Senior Operations Manager - Nights

QVC, Inc.; Bethlehem (Northampton County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits from day 1

401(k) plan

Tuition reimbursement

Parental leave

Paid time off

Employee discounts

Job summary

QVC Group, Inc. in Bethlehem, PA seeks a Senior Operations Manager to lead the night shift (4pm–1:30am) at the Bethlehem fulfillment center, reporting to the General Manager.

You’ll own budgeting, talent development, and operational goals while mentoring multiple manager levels and driving process improvements. The role emphasizes safety, high service levels, and cross-functional collaboration with DCs, vendors, and transport partners.

Qualifications

• 8+ years of fulfillment leadership experience.
• 4+ years budgeting, financial management, and labor planning.
• Experience leading projects to drive cost savings and service improvements.
• Subject matter expertise in quality controls and process design.

Responsibilities

• Lead multi-shift, 7 day per week distribution operation.
• Develop annual budget plans and monitor expenses vs. budget.
• Design and implement training programs for staff.
• Drive safety, engagement, and leadership bench strength across the site.

Skills

Fulfillment leadership

Budgeting

Team development

Lean

Project management

Change management

Education

Bachelor's degree in operations management or related field

Tools

5S

Kaizen

Gemba

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.Your Opportunity, Your TeamThe Senior Operations Manager supports QVC and HSN, and will lead the night shift team at our Fulfillment Center, owning budget management, talent development, and the achievement of operations goals. Additional responsibilities include leading a team of Operations and Area Managers and mentoring the team to ensure performance goals are met, building positive team member relations, and building leadership bench strength within the Fulfillment Center. You will support the team on nights (4pm-1:30am), working Monday-Friday. You will report to the site General Manager.Where You'll WorkThis role is onsite and will require you to work from our Bethlehem, PA fulfillment center daily. Relocation assistance is available for this role.What You'll DoLead the operation of a multi-shift, 7 day per week, multi-department variable volume distribution operation's team, including productivity, financial, and service goals that meet the demands of our customer.Develop strategic plans to operate within an approved cost structure.Develop methods of improving specific aspects of the operation such as processes that lead to improved operational effectiveness.Conduct scheduled roundtable meetings, inclusive of all schedules/shifts and departments.Develop and submit an annual budget plan for your departments. Monitor expenses against budgeted costs and provide explanations for variances for all.Design and implement training programs and supporting materials for team member education and development.Develop procedures to meet new or changing conditions within the department. Ensure consistency among sites in quality practices. Work with necessary partners across the network to obtain agreement and implement corrective action measures.Set the short-term and long-term strategic vision at the site maximizing inventory accuracy with a focus on high-level customer service and operational excellence.Lead teams in ways to lead a safe working environment for team members and maximize team member engagement throughout the operation and ensures that site remains proper health and security environment.What You Bring8+ years experience in fulfillment leadership, improving network resources, and understand how to improve performance and service levels.4+ years experience in budgeting, financial management, and labor planning and optimization.Experience leading projects to guide cost savings and improve service to our customers through network and process improvements with our DCs, vendors, and transportation partners.Subject matter expert in quality and operational controls, internal controls auditing, process improvement, organization, and operations flow design, and distribution systems.Experience with Lean tools and practices, including 5S, Gemba, and Kaizen.Excellent performance in engagement, leadership, culture behavior, cost awareness, customer orientation, loyalty, organizational talent, conceptual, initiate, and \"live\" change.#LI-JM1Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.