Senior Operations Leader – Transportation & Logistics

Universal Logistics Holdings, Inc.; Michigan; On-site; USD 70,000 - 110,000; Full time

Job summary

Universal Logistics Holdings, Inc. in Lake Orion, Michigan, seeks an Operations Manager to oversee daily transportation activities supporting General Motors. You will lead dispatchers, supervisors, drivers, and administrative staff to meet customer service, delivery, and operational goals.

This role emphasizes safety, DOT compliance, KPI tracking, and continuous improvement across shifts, with responsibilities in budgeting, labor planning, and driver recruitment and development.

Qualifications

• 5+ years of leadership experience in transportation or logistics operations.
• Experience managing drivers, dispatchers, supervisors, and frontline staff.
• Strong understanding of transportation operations, fleet management, and customer service expectations.
• Experience supporting automotive or dedicated transportation operations is a plus.
• Proven ability to solve problems and make decisions in a fast-paced environment.
• Working knowledge of DOT regulations and transportation compliance requirements.

Responsibilities

• Lead the daily transportation operation supporting General Motors.
• Manage dispatchers, supervisors, drivers, and administrative personnel.
• Ensure all customer service, delivery, and operational performance expectations are met.
• Coordinate daily route planning, fleet utilization, and driver scheduling.

Skills

Leadership

Communication

Problem solving

Employee development

Customer service

Regulatory compliance

Decision making

MS Office

DOT regulations knowledge

Education

Bachelor's degree (preferred)

Tools

TMS software

Dispatching software

Microsoft Office

Job description

Universal Logistics Holdings, Inc. in Lake Orion, Michigan, seeks an Operations Manager to oversee daily transportation activities supporting General Motors. You will lead dispatchers, supervisors, drivers, and administrative staff to meet customer service, delivery, and operational goals.

This role emphasizes safety, DOT compliance, KPI tracking, and continuous improvement across shifts, with responsibilities in budgeting, labor planning, and driver recruitment and development.