Dedicated Terminal Manager – Ops, Safety & Growth

Universal Logistics Holdings, Inc.; Michigan; On-site; USD 85,000 - 120,000; Full time

Job summary

Universal Logistics Holdings, Inc. in Lake Orion, Michigan seeks a Terminal Manager to lead daily terminal operations supporting General Motors. You will oversee drivers, dispatchers, supervisors, and staff, ensuring service, delivery, and performance meet customer expectations.

You will ensure DOT compliance, safety standards, and cost control while driving continuous improvement and strong customer relationships. A strong leader with budget experience and a valid driver’s license is preferred.

Qualifications

• 5+ years of leadership experience in transportation, logistics, supply chain, or fleet operations.
• Experience managing drivers, dispatchers, supervisors, and operational staff.
• Strong understanding of DOT regulations, transportation operations, fleet management, and customer service requirements.
• Experience supporting automotive operations preferred.
• Proven ability to manage customer relationships and drive operational performance.
• Strong communication, leadership, problem-solving, and decision-making skills.
• Experience managing budgets, labor costs, and operational metrics.
• Bachelor's degree preferred but not required.
• Valid driver's license required.

Responsibilities

• Provide overall leadership and direction for terminal operations supporting General Motors.
• Manage drivers, dispatchers, supervisors, and administrative personnel across multiple shifts.
• Ensure all customer service, delivery, and operational performance expectations are consistently achieved.
• Oversee daily transportation planning, dispatch operations, route management, and fleet utilization.
• Maintain strong working relationships with General Motors leadership and customer representatives.
• Lead employee development, performance management, coaching, and succession planning efforts.
• Ensure compliance with DOT regulations, company policies, safety standards, and customer requirements.
• Monitor KPIs related to service, safety, productivity, retention, and cost control.
• Manage terminal budgets, labor costs, overtime, maintenance expenses, and operating performance.
• Investigate and resolve service failures, customer concerns, accidents, and operational issues.
• Support recruiting, hiring, onboarding, and staffing initiatives to meet operational demands.
• Drive continuous improvement initiatives focused on efficiency, customer satisfaction, and operational excellence.
• Maintain accountability for fleet performance, driver compliance, vehicle utilization, and service execution.
• Foster a positive culture focused on safety, accountability, teamwork, and customer service.

Skills

Leadership

Team management

DOT compliance

Budgeting

Communication

Problem-solving

Operations management

Customer service

Driver management

Transportation knowledge

Education

Bachelor's degree preferred

Tools

Microsoft Office

Transportation Management Systems

Job description

Universal Logistics Holdings, Inc. in Lake Orion, Michigan seeks a Terminal Manager to lead daily terminal operations supporting General Motors. You will oversee drivers, dispatchers, supervisors, and staff, ensuring service, delivery, and performance meet customer expectations.

You will ensure DOT compliance, safety standards, and cost control while driving continuous improvement and strong customer relationships. A strong leader with budget experience and a valid driver’s license is preferred.