Senior Operations Leader — Team Growth & Delivery Excellence

Amazon Inc.; Charlotte (NC); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon.com Services LLC is seeking an Operations Manager in Charlotte, NC, to lead a mixed team of salaried and hourly staff, drive safety and quality, and deliver reliable customer service. You’ll provide coaching, manage performance, and champion data-driven improvements across multiple workflow stages.

The role requires 3+ years of leadership experience, a Bachelor's degree or equivalent (or 2+ years Amazon experience), and flexibility to work varied shifts including weekends and holidays.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance and HR to meet business objectives.

Skills

People management

Performance metrics

Data-driven decisions

Lean/Six Sigma (preferred)

Education

Bachelor's degree or equivalent

2+ years Amazon experience (blue badge/FTE)

Tools

Forecasting

Load balancing

Job description

Amazon.com Services LLC is seeking an Operations Manager in Charlotte, NC, to lead a mixed team of salaried and hourly staff, drive safety and quality, and deliver reliable customer service. You’ll provide coaching, manage performance, and champion data-driven improvements across multiple workflow stages.

The role requires 3+ years of leadership experience, a Bachelor's degree or equivalent (or 2+ years Amazon experience), and flexibility to work varied shifts including weekends and holidays.