Operations Manager: Lead Data-Driven Teams & Delivery

Amazon; Whitsett (NC); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon Whitsett NC is seeking an Operations Manager to lead salaried and hourly teammates, ensuring safety, quality, attendance and performance. You’ll drive productivity through data-driven decisions and collaborate with Safety, Engineering, Loss Prevention, QA and HR.

The role covers First/Middle/Last mile operations, with site variations but a shared customer focus. Responsibilities include mentoring staff, managing large-scale projects, loading balance, and meeting delivery promises.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

Employee management

Performance management

Education

Bachelor's degree or equivalent

Job description

Amazon Whitsett NC is seeking an Operations Manager to lead salaried and hourly teammates, ensuring safety, quality, attendance and performance. You’ll drive productivity through data-driven decisions and collaborate with Safety, Engineering, Loss Prevention, QA and HR.

The role covers First/Middle/Last mile operations, with site variations but a shared customer focus. Responsibilities include mentoring staff, managing large-scale projects, loading balance, and meeting delivery promises.