Senior Operations Leader - Multi-Account Food Service

Bon Appétit Management Company; New York (NY); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Bon Appetit is seeking a Director of Operations to lead a multi-account foodservice and catering operation, ensuring successful daily service, catering deliveries, financial performance, and client satisfaction. Reporting to the Regional VP, this role coordinates logistics, oversees facility upkeep, and drives excellence across 12 client accounts.

The ideal candidate brings strong foodservice operations experience, financial acumen, and a track record of balancing strategic oversight with

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• 5–10 years of progressive leadership in foodservice, hospitality, catering, or multi-unit operations management.
• Strong understanding of foodservice operations, catering logistics, menu execution, and client service.
• Experience managing financial performance, labor budgets, scheduling, and operational reporting.

Responsibilities

• Provide leadership for day-to-day operations across multiple client accounts and ensure consistent service delivery.
• Direct daily catering and delivery logistics for events and operations.
• Oversee pack-out operations and maintain knowledge of menu offerings for accuracy and communication.
• Collaborate with Account Managers, Culinary Leadership, and Executive Chefs to align client expectations with capabilities.
• Monitor performance and implement process improvements to enhance efficiency and service quality.
• Manage budgets, labor, and financial performance across accounts; forecast expenses.

Skills

Foodservice ops

Catering logistics

Menu execution

Client service

Team leadership

Financial management

Labor scheduling

Operational reporting

Communication

Education

Bachelor's degree preferred

Job description

Bon Appetit is seeking a Director of Operations to lead a multi-account foodservice and catering operation, ensuring successful daily service, catering deliveries, financial performance, and client satisfaction. Reporting to the Regional VP, this role coordinates logistics, oversees facility upkeep, and drives excellence across 12 client accounts.

The ideal candidate brings strong foodservice operations experience, financial acumen, and a track record of balancing strategic oversight with