Director of Operations

Bon Appétit Management Company; New York (NY); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Bon Appetit is seeking a Director of Operations to lead a multi-account foodservice and catering operation, ensuring successful daily service, catering deliveries, financial performance, and client satisfaction. Reporting to the Regional VP, this role coordinates logistics, oversees facility upkeep, and drives excellence across 12 client accounts.

The ideal candidate brings strong foodservice operations experience, financial acumen, and a track record of balancing strategic oversight with

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• 5–10 years of progressive leadership in foodservice, hospitality, catering, or multi-unit operations management.
• Strong understanding of foodservice operations, catering logistics, menu execution, and client service.
• Experience managing financial performance, labor budgets, scheduling, and operational reporting.

Responsibilities

• Provide leadership for day-to-day operations across multiple client accounts and ensure consistent service delivery.
• Direct daily catering and delivery logistics for events and operations.
• Oversee pack-out operations and maintain knowledge of menu offerings for accuracy and communication.
• Collaborate with Account Managers, Culinary Leadership, and Executive Chefs to align client expectations with capabilities.
• Monitor performance and implement process improvements to enhance efficiency and service quality.
• Manage budgets, labor, and financial performance across accounts; forecast expenses.

Skills

Foodservice ops

Catering logistics

Menu execution

Client service

Team leadership

Financial management

Labor scheduling

Operational reporting

Communication

Education

Bachelor's degree preferred

Job description

Bon Appetit

Salary: $115,000-$125,000

Other Forms of Compensation: $10,000 Bonus

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

The Director of Operations provides strategic and operational leadership for a multi-account foodservice and catering operation, ensuring the successful execution of daily service, catering deliveries, financial performance, and client satisfaction. Reporting to the Regional Vice President, this position serves as a key operational leader responsible for coordinating logistics, managing financial results, overseeing facility and equipment upkeep, and supporting the execution of foodservice programs across multiple client accounts.

Working closely with senior leadership, account managers, and culinary teams, the Director of Operations ensures seamless daily operations across 12 client accounts, driving operational excellence, service quality, and consistent execution. The ideal candidate possesses strong foodservice operations experience, financial acumen, and the ability to balance strategic oversight with hands‑on operational support in a fast‑paced environment.

Key Responsibilities

Operational Leadership

• Provide leadership and oversight for day-to-day operations across multiple client accounts, ensuring consistent service delivery, operational efficiency, and client satisfaction.
• Direct and coordinate daily catering and delivery logistics, ensuring timely, accurate, and professional execution of all events and catering functions.
• Oversee daily pack-out operations and maintain a thorough knowledge of menu offerings to ensure accuracy, quality, and effective communication with clients and operational teams.
• Collaborate closely with Account Managers, Culinary Leadership, and Executive Chefs to ensure alignment between client expectations, operational capabilities, and service execution.
• Monitor operational performance and implement process improvements that enhance efficiency, productivity, and service quality.
• Ensure compliance with company standards, food safety requirements, and client expectations.

Financial and Business Management

• Maintain accountability for operational budgets, labor management, and financial performance across assigned accounts.
• Analyze financial reports, labor costs, and operational metrics to identify opportunities for improved profitability and operational effectiveness.
• Develop and implement cost-control initiatives while maintaining exceptional service standards.
• Assist in forecasting labor, delivery, and operational expenses to support overall business objectives.

Workforce Planning and Team Leadership

• Oversee employee scheduling to ensure proper staffing levels that support operational demands and client commitments.
• Manage delivery scheduling and logistics to maximize efficiency and service execution.
• Provide leadership, coaching, and performance management support for operational team members.
• Foster a culture of accountability, teamwork, safety, and continuous improvement.

Client and Stakeholder Relations

• Serve as a primary operational liaison between clients, account managers, culinary teams, and company leadership.
• Build and maintain strong client relationships through proactive communication, responsiveness, and consistent service execution.
• Support business initiatives and operational strategies that strengthen client partnerships and drive long-term success.

Facilities and Asset Management

• Oversee building, equipment, and facility upkeep to ensure safe, efficient, and professional operating environments.
• Coordinate maintenance needs and ensure operational readiness of facilities and equipment.
• Monitor and evaluate operational assets to support long-term business needs and service expectations.

Strategic Leadership

• Partner with the Regional Vice President and senior leadership team in developing and executing short- and long-term operational strategies.
• Identify opportunities for operational growth, efficiency improvements, and enhanced client service offerings.
• Lead initiatives that promote operational excellence, employee engagement, and overall business performance.

Preferred Qualifications

• Bachelor's degree preferred, or equivalent combination of education and relevant experience.
• 5-10 years of progressive leadership experience in foodservice, hospitality, catering, dining services, or multi-unit operations management.
• Strong understanding of foodservice operations, catering logistics, menu execution, and client service.
• Experience managing financial performance, labor budgets, scheduling, and operational reporting.
• Demonstrated success leading teams in a fast-paced, customer-focused environment.
• Strong organizational, planning, and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Ability to balance strategic leadership with hands-on operational involvement.
• Experience supporting multiple locations, accounts, or business units preferred.
• Proven ability to manage multiple priorities while maintaining attention to detail and service quality.

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug‑free workplace.