National Ops Leader — Strategy, Service & Growth

Bon Appétit Management Company; Santa Clara (CA); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Job summary

Bon Appetit is seeking a National Director of Operations to oversee strategic and operational performance across multiple locations. You will report to the District Manager and lead on-site Directors of Operations to ensure client satisfaction, financial health, and service excellence.

This senior role requires driving operational standards, coordinating across portfolios, and delivering superior hospitality outcomes.

Qualifications

• Bachelor's degree in Business Admin, Hospitality or related field preferred.
• 8+ years of progressive leadership in multi-site operations.
• Proven success leading client relationships and financial outcomes.
• Strong strategic thinking, analytical, and communication skills.

Responsibilities

• Provide national oversight and client relations across locations.
• Lead operational standards to maximize productivity and quality.
• Develop strategic plans and manage budgets with on-site leaders.
• Deliver executive-level presentations on performance.

Skills

Strategic thinking

Analytical skills

Problem-solving

Executive presence

Communication skills

Financial acumen

Organizational skills

Project management

Microsoft Office

Food service knowledge

Education

Bachelor's degree in Business Administration, Hospitality Management, Food Service Management, Operations Management, or related field

Tools

Microsoft Excel

PowerPoint

Teams

Job description

Bon Appetit is seeking a National Director of Operations to oversee strategic and operational performance across multiple locations. You will report to the District Manager and lead on-site Directors of Operations to ensure client satisfaction, financial health, and service excellence.

This senior role requires driving operational standards, coordinating across portfolios, and delivering superior hospitality outcomes.