Senior Operations Leader — Lean, People & Performance

Amazon Inc.; Town of Cottage Grove (WI); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Cottage Grove, WI seeks a Sr. Operations Manager to oversee budgetary, people development, and operating objectives.

You will lead a team of Operations and Area Managers, coaching them to meet performance goals while maintaining positive employee relations and leadership growth across the Fulfillment Center. This role balances operational excellence with talent development and results drive.

Qualifications

• 7+ years direct management experience in a manufacturing, production or distribution environment.
• Bachelor's degree or equivalent.
• Prior experience with performance metrics, process improvement and Lean techniques.
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination

Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Skills

Leadership

Strategic planning

Lean methodologies

People development

Budget management

Coaching

Performance metrics

Education

Bachelor's degree or equivalent

Bachelor's degree in Engineering/Operations or related field

MBA preferred

Job description

Amazon.com Services LLC in Cottage Grove, WI seeks a Sr. Operations Manager to oversee budgetary, people development, and operating objectives.

You will lead a team of Operations and Area Managers, coaching them to meet performance goals while maintaining positive employee relations and leadership growth across the Fulfillment Center. This role balances operational excellence with talent development and results drive.