Senior Operations Leader: Lean & Fulfillment Excellence

Amazon Inc.; Cranbury Township (NJ); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon.com Services LLC in Cranbury, NJ is seeking a Senior Operations Manager to own the site’s budget, people development, and operations objectives within the Fulfillment Center. The role leads a team of Operations and Area Managers, coaches staff, and strengthens leadership bench across the FC.

You will drive Lean and continuous improvement initiatives, set clear performance expectations, ensure safety and customer experience, and collaborate with HR, Finance, Facilities, Safety, and IT to

Qualifications

• Bachelor's degree or equivalent.
• 7+ years direct management experience in manufacturing, production or distribution.
• Flexible hours including overnight, weekends and holidays.
• Experience with staffing lifecycle: interviews, hiring, performance management, promotions and termination.
• Experience with performance metrics, process improvement and Lean techniques.

Responsibilities

• Drives quality, process change and Lean initiatives to meet and exceed the business plan.
• Oversees safety, quality, performance and customer experience for inbound or outbound operations.
• Sets expectations for Ops and Area Managers, measures performance and provides feedback.
• Leverages managers to source ideas and create improvement plans for the area.
• Shares best practices across departments, shifts, and the network.
• Collaborates with HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers to secure resources.

Skills

Leadership

Lean methodology

Process improvement

Performance metrics

Staffing lifecycle

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in Cranbury, NJ is seeking a Senior Operations Manager to own the site’s budget, people development, and operations objectives within the Fulfillment Center. The role leads a team of Operations and Area Managers, coaches staff, and strengthens leadership bench across the FC.

You will drive Lean and continuous improvement initiatives, set clear performance expectations, ensure safety and customer experience, and collaborate with HR, Finance, Facilities, Safety, and IT to