Senior Operations Leader: Large Accounts & Strategy

Highspring; McLean (VA); Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

Highspring in United States (McLean, VA) seeks a Senior Manager, Operations to lead strategic execution for large client accounts, covering sales support, workforce planning, onboarding, contracting, compliance, forecasting, and reporting. You will ensure scalable processes, accurate data, and timely deliverables that align with business objectives.

The role partners with recruiting, resourcing, marketing, finance, legal, compliance, and shared services to improve operational effectiveness and

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 7-10 years of experience in operations management, program management, staffing operations, workforce management, business operations, or a related field, preferably within a professional services environment
• Experience managing enterprise clients, large accounts, or large-scale staffing programs
• Strong analytical and reporting skills with the ability to translate data into actionable business recommendations
• Demonstrates ability to effectively managing multiple priorities, projects, deadlines, and stakeholders in a fast-paced environment
• Advanced proficiency with Microsoft Excel and Microsoft Office applications.

Responsabilités

• Lead daily operations for assigned client account team(s), ensuring operational, compliance, financial, staffing, and reporting objectives are met.
• Drive workforce planning and recruiting prioritization, including maintaining role requirements, tracking resourcing needs, anticipating future demand, partnering with recruiting and resourcing leaders to address critical needs.
• Execute regular team succession planning to evaluate the long-term team structure, assess developmental needs of resources and propose changes to enhance team and/or individual success.
• Drive compliance activities related to client Vendor Management Systems (VMS), onboarding requirements, contracting workflows, and internal company standards.
• Lead forecasting and reporting activities, including revenue projections, utilization, headcount planning, staffing pipeline visibility, and profitability-related analysis.
• Develop, maintain, and enhance operational, staffing, financial, and compliance reporting to support leadership decision-making.
• Analyze business performance metrics, staffing funnel data, onboarding progress, and operational KPIs to identify trends, risks, and opportunities and recommend appropriate actions.
• Support sales enablement activities such as preparing account planning documents, coordinating account planning workshops, assisting with marketing activities, etc.
• Maintain account qualification portfolio, including documentation of executed workstreams.
• Identify operational gaps and lead cross-functional corrective actions to improve efficiency, quality scalability, and compliance.
• Serve as a subject matter expert for operational processes, systems, and client requirements, acting as a liaison across business functions to achieve desired results.
• Develop and maintain standard operating procedures, process documentation, operational controls, and governance routines.
• Lead or influence special projects and cross-functional initiatives that improve account operations, reporting accuracy, process consistency, or service delivery outcomes.

Connaissances

Analytical skills

Reporting

Data translation

Multitasking

Stakeholder management

Advanced Excel

Formation

Bachelor’s degree or equivalent professional experience

Outils

NetSuite

Salesforce

PowerBI

Tableau

IntelAgree

VMS platforms

Description du poste

Highspring in United States (McLean, VA) seeks a Senior Manager, Operations to lead strategic execution for large client accounts, covering sales support, workforce planning, onboarding, contracting, compliance, forecasting, and reporting. You will ensure scalable processes, accurate data, and timely deliverables that align with business objectives.

The role partners with recruiting, resourcing, marketing, finance, legal, compliance, and shared services to improve operational effectiveness and