Senior Manager, Business Operations & Client Success

SPD Technology; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

SPD Technology seeks a Senior Manager, Business Operations & Client Success to oversee the integrated health of the Business Unit, translating financial, delivery, people, and client signals into clear priorities and actionable plans. You will connect Delivery and Engineering with Client stakeholders, HR, Talent Acquisition, Finance, and People Operations.

You will drive strategic initiatives, govern budgeting/forecasting and hiring, and provide an independent perspective on client health while

Qualifications

• 5+ years of relevant experience in Business Operations, Client Success, or similar cross-functional role.
• Experience across Delivery, Engineering, HR, Talent Acquisition, Finance, and People Operations.
• Experience with client health practices (NPS/CSAT) and client sentiment reviews.
• Experience with budgeting, forecasting, variance analysis, and invoicing oversight.
• Ability to translate data into actionable recommendations for leadership.

Responsibilities

• Own and develop BU performance management framework across financial, delivery, people, and client metrics.
• Investigate trends and translate observations into recommendations and corrective actions.
• Own BU-level Client Success and client health framework, measuring sentiment via direct stakeholder conversations.
• Triangulate client feedback with delivery and operational data to identify gaps and risks.
• Drive cross-functional strategic initiatives (operating models, AI adoption, capability transitions, risk mitigation).
• Maintain governance across Financial Operations, Hiring Operations, People Operations, and reporting data accuracy.
• Provide leadership with independent perspective on client and business health without replacing ownership of relationships.
• Ensure leadership is alerted to material business risks and roadblocks early.

Skills

Cross-functional leadership

Analytical thinking

Strategic prioritization

Stakeholder management

Ownership & follow-through

Education

Higher education degree in Business Administration/Management/Economics/CS

Job description

SPD Technology seeks a Senior Manager, Business Operations & Client Success to oversee the integrated health of the Business Unit, translating financial, delivery, people, and client signals into clear priorities and actionable plans. You will connect Delivery and Engineering with Client stakeholders, HR, Talent Acquisition, Finance, and People Operations.

You will drive strategic initiatives, govern budgeting/forecasting and hiring, and provide an independent perspective on client health while