Strategic Operations Lead for Large Accounts

MorganFranklin Consulting LLC; McLean (VA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Bonus potential

Job summary

MorganFranklin Consulting LLC is seeking a Senior Manager, Operations to lead the operational strategy and execution for large client account teams. You will oversee onboarding, contracting, compliance, forecasting, and reporting, ensuring scalable processes and timely deliverables.

This role partners with recruiting, resourcing, finance, legal, and shared services to optimize performance and service delivery.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 7-10 years of experience in operations management or related fields.
• Experience managing enterprise clients or large accounts.
• Strong analytical and reporting skills with data-driven recommendations.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Advanced proficiency with Microsoft Excel and Office applications.

Responsibilities

• Lead daily operations for assigned client account team(s), ensuring objectives are met.
• Drive workforce planning and recruiting prioritization with stakeholders.
• Execute regular team succession planning to enhance team and individual success.
• Drive compliance activities related to onboarding, contracting, and internal standards.
• Lead forecasting and reporting activities including revenue projections and headcount planning.
• Develop and maintain operational, staffing, financial, and compliance reporting.
• Analyze performance metrics and KPIs to identify trends, risks, and opportunities.
• Support sales enablement activities like account planning documents and workshops.
• Maintain account qualification portfolio and document executed workstreams.
• Identify operational gaps and lead cross-functional corrective actions.

Skills

Strategic Thinking

Detail Oriented

Active Leadership

Accountability

Action Oriented

Effective Communication

Customer Focused

Process Optimization

Project Management

Resourcefulness

Results Oriented

Multitasking

7-10 years operations experience

Experience with enterprise clients

Analytical & reporting skills

Education

Bachelor's degree or equivalent professional experience

Tools

Microsoft Excel

NetSuite

Salesforce

PowerBI

Tableau

Job description

MorganFranklin Consulting LLC is seeking a Senior Manager, Operations to lead the operational strategy and execution for large client account teams. You will oversee onboarding, contracting, compliance, forecasting, and reporting, ensuring scalable processes and timely deliverables.

This role partners with recruiting, resourcing, finance, legal, and shared services to optimize performance and service delivery.